Quality Assurance Manager - Columbus, United States - Caregiver

Description

Position Summary The Quality Assurance Manager works closely and in conjunction with the State Director/VP State Operations, the Quality Assurance team, Risk Management and Human Resources to assist all area offices in maintaining quality service delivery. Essential Duties and Responsibilities

Participates in the development and implementation of quality improvement programs

Performs quarterly site audits as a component of the Ohio Internal Compliance Program

Tracks and monitors residential director & program manager site monitoring reports

Assists area offices in preparing for certification, licensure, and special surveys Assists area offices in plan of correction implementation and verification

Assists area offices in preparing for RN Quality Assessment Reviews and plan of improvement implementation

Provides technical assistance and training to area office team members

Works under the direction of the State Director/VP State Operations to follow up on complaints.

Oversees the maintenance of guardian/legal representative information in TMP

Oversees the maintenance of all temporary and permanent client discharges in TMP

Tracks and monitors all major unusual incidents, including prevention plan implementation.

Conducts monthly trends and patterns analyses for all incidents.

Facilitates the creation of professional development learning objectives, curriculum materials, and agendas for management staff.

Coordinates professional development schedules and instructor assignments

Produces live-stream training events and maintains the bank of training videos

Develops and maintains the program manager and home coordinator manuals

Track and monitor staff training hours in TMP

Oversee individual support plan training of direct-support staff

Oversees person-centered care, trauma-informed care, and behavior support training and program implementation

Maintains a working knowledge of Ohio laws and regulations, as outlined in Ohio DODD & State Manuals

Provides training as needed/requested

Works in conjunction with State Director/VP State Operations to gather information.

Prepares monthly reports for the corporate office

Participates in monthly QA team meetings

Participates in quarterly QA collaborative meetings

Records and publishes QA & Incident meeting minutes

Partners with operations to publish a monthly newsletter

Provides input and serves on committees as necessary in relation to the development and the implementation of policies and procedures

Attends training deemed necessary for improving knowledge in the field of developmental disabilities

Available during normal business hours of 8am–5 pm, Monday-Friday, and as needed during non-regular work hours.

Perform all other duties as assigned by management.

Qualifications or from an accredited university in Business with minimum 1-3 years' experience in office management.

Prefer a minimum of 5 years management experience preferably in a multi-site environment.

Knowledge and Skills

Prefer previous exposure to IDD environment as a manager over multi-sites location.

Requires extensive mental activities including the ability to: use educated and intuitive judgment, advise, counsel, influence, debate, negotiate, organize, plan, and synthesize concepts.

Ability to work in a demanding environment.

Must be able to make wise decisions under stressful circumstances.

Requires exceptional coaching and mentoring skills to improve employee development.

Must be proficient in Microsoft Office including Word and Excel. Equipment skills required: PC, calculator, copier, fax machine, scanner.

Physical RequirementsThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties of this job are performing the following: Sitting is % of work time.Standing, and walking is % of work time.Bending, pushing, pulling, stooping, reaching, and kneeling is % of work time.Grasping and finger/hand manipulation is % of work time.Ability to lift to pounds.Ability to operate computer, facsimile, copier, shredder, and calculator.

An office setting, varying degrees of background noise, standard office lighting and ventilation, occasional temperature fluctuations are found in the work environment. Normal business hours with flexibility to work overtime or non-standard hours as required by special project