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Business Analyst - Cincinnati, United States - Swisslog
Description
The Business Analyst will provide technical Sales support and produce customer project requirements for customer sign-off and subsequently work with other Software and Controls HUB teams to ensure those requirements are understood and met.
The Business Analyst will carry out the duties described in this document while ensuring that they drive value, standardization, cost effectiveness and supportability of the HUB's software and controls offering across Swisslog WDS Americas for all it's customers by creating a world-class software and controls organization with value generating products and services.
Core Tasks
Be a subject matter expert in the usage and content of The Library in updating and creating requirements for Sales Proposals and Functional Specifications
Have a working knowledge of the current Swisslog Software Product Suite functionality and it's operation
Provide technical Sales Support
Conduct Swisslog Software demonstrations
Lead Software and Controls presentations
Provide Software and Controls hours estimates
Provide Software and Controls costings
Participate in Requirements Gathering Workshops with customer
Produce Software and/or Controls Sales Proposals
Produce Functional Specifications
Assist in producing Host Interface Specifications
Produce and maintain material used for Sales support and requirements gathering
Results Orientation
Deliver Sales Proposals and Functional Specifications for every assigned HUB project which are:
compliant with the Swisslog process landscape
within budget
on schedule
of high quality
clear, concise and complete
Ensure that all presentations delivered to meetings attended with our customers meet or exceed customer expectations and are conducted in a consistent manner
Technical/Commercial Knowledge
Have knowledge of the operation and functionality of the Swisslog Software and Controls Product Suite
Keep up to date with the latest release of Swisslog Software and Cotrols products
Have working knowledge of the Swisslog Process Landscape
Have working knowledge of the effort and work involved in delivering projects of varying sizes and complexity for both Swisslog and our customer
Have working knowledge of the material available for conducting Sales Support Presentations and Requirements Gathering Workshops
Attend Library Key User meetings when/if requested to do so
Have an understanding of and be prepared to consult/present on the following subjects:
Project execution tools
The Library, Microsoft Project, Agile, Resource Planning etc.
IT Hardware and infrastructure
PLC/Controls Hardware and infrastructure
Swisslog Material Handling Equipment capability
Customer Focus
Be accountable and deliver on internal and external customer commitments
Understand and accurately record customer requirements under the instruction of a Solution Architect
Build a network of good working relationships with peers, internal customer and external customers
Strive to deliver the best solutions to our customers, minimizing cost, risk and complexity
Promote the Software and Controls HUB brand inside and outside of Swisslog by the the way you conduct and present yourself to them
Analytical Thinking and Decision Making
Make well-informed, effective and timely decisions with due diligence and consideration of the risks involved
Formulate obectives, plans and priorities for themselves taking into consideration team, department, organizational and customer needs
Be able to steer our customers to the best solutions for their problems based on information given during Sales Support and Requirements Gathering activities
Essential
Application Requirements
Bachelor's Degree in engineering and/or computer science
Have working knowledge of the Warehouse and Distribution business sector
Have working knowledge of Warehouse Management Systems
Have working knowledge and experience in requirements gathering for producing Sales Proposals, Change Orders ad/or Functional Specifications
Desirable
Other software/controls product SME certification
Have working knowledge of PLC controls and control logic
Have working knowledge of Material Flow Control Systems
Have previously worked in the role of a Solution Architect and/or Business Analyst
Have experience in defining, procuring, installing and maintaining IT Hardware, Controls Hardware and their supporting infrastructure
About Swisslog
Swisslog is shaping the #future of #intralogistics. As part of the KUKA Group, we are at the forefront of technology that is changing the world.
Serving some of the biggest and most exciting brands across the globe, we're a team of 2,000 professionals and 50 nationalities, working together to transform intralogistics with smart minds and fresh perspectives.
With our flexible, #robotic and #data-driven automated solutions, we are powering the supply chain and taking the industry forward. #JoinOurTeam and bring ideas to life#J-18808-Ljbffr