Director, IT - Sterling Heights, MI

Only for registered members Sterling Heights, MI, United States

3 weeks ago

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Job summary

The Director of IT (Telecom) provides strategic and operational leadership for the organization's enterprise communication, collaboration, and digital engagement ecosystem.

Responsibilities

- Define and execute the vision and roadmap for unified communications, collaboration, and contact experience- Advance the maturity of existing cloud-native UCaaS CCaaS platforms Genesys Cloud through automation analytics AI-driven optimization- Align communication and engagement strategies with business goals to enhance member satisfaction workforce productivity service quality- Establish governance key performance indicators service models that ensure operational excellence transparency accountability

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