Customer Success Manager - Lehi, United States - Droplet

    Droplet
    Droplet Lehi, United States

    1 month ago

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    Description
    About Us

    Droplet builds form and workflow software to automate paper processes and help organizations move faster. If it were the year 2000 we'd say the words "DIGITAL TRANSFORMATION" a bunch. Think of it like a combination of DocuSign, Google Forms, and a workflow engine. We have strong revenue growth with several years of runway and a clear path to profitability.

    The Job


    We are seeking a highly motivated and experienced Customer Success Manager to join our team to help us support our delightful customers.

    A successful candidate will be responsible for managing our customer relationships, ensuring their success and satisfaction, and driving customer retention and growth.

    This is a critical role that requires a deep understanding of our customers' needs, the ability to build strong relationships, and a passion for delivering exceptional customer experiences.


    Core Responsibilities:
    Serve as the primary point of contact for our customers, building strong relationships and ensuring their success and satisfaction
    Work closely with our sales, product, and engineering teams to understand customer needs and provide feedback on product improvements
    Monitor and analyze customer usage data to identify opportunities for growth and expansion
    Develop and implement customer success plans to drive adoption and retention
    Conduct regular check-ins and business reviews with customers to ensure they are achieving their desired outcomes and receiving maximum value from our solution
    Identify and escalate issues as needed to ensure prompt resolution and customer satisfaction
    Work with our marketing team to develop customer case studies and testimonials to support our sales and marketing efforts

    Requirements:

    1-2 years of experience in a customer-facing role, preferably in a SaaS or tech startup environment
    Office-based work in Lehi for 3 days/week
    Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
    Strong analytical skills, with the ability to analyze customer usage data and identify opportunities for growth
    Proven track record of driving customer success, retention, and growth
    Ability to thrive in a fast-paced, entrepreneurial environment
    Passion for technology and innovation


    Bonus Points:
    Experience with Trello or similar project management software
    Experience with Salesforce or a similar sales CRM
    Experience with Calendly or similar scheduling software
    Experience with PlanHat or similar CSP software

    CSM pay range

    $55,000—$75,000 USD

    Perks And Benefits

    Health, vision and dental benefits
    Company-sponsored 401K
    Generous parental leave policy

    Career growth potential:
    Help us help you have the career you want
    Endless snacks and coffee at our HQ in Utah
    Flexible time off and little oversight––we trust our employees to do their job and take time off responsibly

    Stock options:
    Claim your stake in our growth.

    Please Note


    Sometimes we meet up Expect to travel for our company all-hands and again for a team retreat (each around 3-4 days).

    While we offer a flexible work arrangement, we expect an average full-time commitment of 40 hours per week.

    A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.

    By applying for this role, you confirm that all information submitted is accurate and complete.

    You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.

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