Jobs
>
Lehi

    Customer Success Manager - Lehi, United States - Droplet

    Droplet
    Droplet Lehi, United States

    1 month ago

    Show more Collapse job
    Default job background
    Description
    About Us

    Droplet builds form and workflow software to automate paper processes and help organizations move faster. If it were the year 2000 we'd say the words "DIGITAL TRANSFORMATION" a bunch. Think of it like a combination of DocuSign, Google Forms, and a workflow engine. We have strong revenue growth with several years of runway and a clear path to profitability.

    The Job


    We are seeking a highly motivated and experienced Customer Success Manager to join our team to help us support our delightful customers.

    A successful candidate will be responsible for managing our customer relationships, ensuring their success and satisfaction, and driving customer retention and growth.

    This is a critical role that requires a deep understanding of our customers' needs, the ability to build strong relationships, and a passion for delivering exceptional customer experiences.


    Core Responsibilities:
    Serve as the primary point of contact for our customers, building strong relationships and ensuring their success and satisfaction
    Work closely with our sales, product, and engineering teams to understand customer needs and provide feedback on product improvements
    Monitor and analyze customer usage data to identify opportunities for growth and expansion
    Develop and implement customer success plans to drive adoption and retention
    Conduct regular check-ins and business reviews with customers to ensure they are achieving their desired outcomes and receiving maximum value from our solution
    Identify and escalate issues as needed to ensure prompt resolution and customer satisfaction
    Work with our marketing team to develop customer case studies and testimonials to support our sales and marketing efforts

    Requirements:

    1-2 years of experience in a customer-facing role, preferably in a SaaS or tech startup environment
    Office-based work in Lehi for 3 days/week
    Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
    Strong analytical skills, with the ability to analyze customer usage data and identify opportunities for growth
    Proven track record of driving customer success, retention, and growth
    Ability to thrive in a fast-paced, entrepreneurial environment
    Passion for technology and innovation


    Bonus Points:
    Experience with Trello or similar project management software
    Experience with Salesforce or a similar sales CRM
    Experience with Calendly or similar scheduling software
    Experience with PlanHat or similar CSP software

    CSM pay range

    $55,000—$75,000 USD

    Perks And Benefits

    Health, vision and dental benefits
    Company-sponsored 401K
    Generous parental leave policy

    Career growth potential:
    Help us help you have the career you want
    Endless snacks and coffee at our HQ in Utah
    Flexible time off and little oversight––we trust our employees to do their job and take time off responsibly

    Stock options:
    Claim your stake in our growth.

    Please Note


    Sometimes we meet up Expect to travel for our company all-hands and again for a team retreat (each around 3-4 days).

    While we offer a flexible work arrangement, we expect an average full-time commitment of 40 hours per week.

    A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.

    By applying for this role, you confirm that all information submitted is accurate and complete.

    You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.

    #J-18808-Ljbffr

    We have other current jobs related to this field that you can find below

  • Naviron

    Customer Success Manager

    1 day ago

    Naviron Lehi, United States

    Naviron is excited to partner with a growing startup that offers a business management SaaS solution to customers in the field-services/green industry. They're growing and looking for an experienced Customer Success Manager in Lehi to play a pivotal role in ensuring the success a ...

  • nCino

    Customer Success Manager

    1 week ago

    nCino Lehi, United States

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. · As a Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCinos mortgage customers. As a CSM, you will b ...

  • MyAdvice

    Customer Success Manager

    2 weeks ago

    MyAdvice Lehi, United States

    Job Description · Job DescriptionPosition Summary · MyAdvice's Customer Success organization supports nearly 2,000 clients across the medical and legal verticals by ensuring they achieve success through our digital marketing software and services. As our Customer Success Manager, ...

  • Rinsed

    Customer Success Manager

    1 week ago

    Rinsed Lehi, United States

    At Rinsed, we are building software to run the $15bn Car Wash industry. · We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars/hr, and they are ...

  • JobNimbus

    Customer Success Manager

    1 week ago

    JobNimbus Lehi, United States

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a ...

  • JobNimbus

    Customer Success Manager

    1 week ago

    JobNimbus Lehi, United States

    Job Description · Job DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do yo ...

  • JobNimbus

    Customer Success Manager

    1 week ago

    JobNimbus Lehi, United States

    Job Description · Job DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do yo ...

  • JobNimbus

    Customer Success Manager

    4 days ago

    JobNimbus Lehi, United States

    We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a ...

  • Nectar

    Customer Success Manager

    6 days ago

    Nectar Lehi, United States

    Job Description · Job DescriptionSalary: · As a Customer Success Manager at Nectar, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include overseeing the customer onboarding process, providing ongoing support, and ...

  • NetDocuments

    Onboarding Customer Success Manager

    1 week ago

    NetDocuments Lehi, United States

    Description · NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters ...

  • EasyPost

    Customer Success Manager

    1 week ago

    EasyPost Lehi, United States

    Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business ...

  • 3PL Central

    Manager, Customer Success

    1 week ago

    3PL Central American Fork, United States

    Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern mercha ...

  • Clegg Auto

    Customer Success Manager

    1 week ago

    Clegg Auto American Fork, United States

    (The How) - If you love to learn, lead, build and grow, we've got a position for you. Our Customer Success Manager excels at creating an environment focused on delivering an amazing customer experience, and knows how to teach and hold themselves and others accountable to high sta ...

  • Domo

    Customer Success Manager

    2 days ago

    Domo American Fork, United States

    COMPANY OVERVIEW · Domo puts data to work to help everyone multiply their impact. Domo gives every kind of user real-time insights they can act on, with secure, easy-to-use, AI-powered data experience that drives a culture of data curiosity. · POSITION SUMMARY · As a Customer ...

  • NetDocuments

    Onboarding Customer Success Manager

    1 week ago

    NetDocuments Lehi, United States

    NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. · NetDocument ...

  • Podium

    Customer Success Manager I

    1 week ago

    Podium Lehi, United States

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, comm ...

  • The Ladders

    Customer Success Manager, Commercial

    6 days ago

    The Ladders Lehi, United States

    Company Description · Nearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world's 10 Most Innovative Companies of 2020 by Fast Company magazine - and we are growing · What we do · We pro ...

  • Nearmap

    Customer Success Manager, Commercial

    1 week ago

    Nearmap Lehi, United States

    Job Description · Job DescriptionCompany Description · Nearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world's 10 Most Innovative Companies of 2020 by Fast Company magazine – and we are ...

  • Nearmap

    Customer Success Manager, Insurance

    1 week ago

    Nearmap Lehi, United States

    Job Description · Job DescriptionCompany Description · Nearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world's 10 Most Innovative Companies of 2020 by Fast Company magazine – and we are ...

  • NetDocuments

    Onboarding Customer Success Manager

    1 week ago

    NetDocuments Lehi, United States

    NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. · NetDocument ...