Customer Success Manager - Lehi, United States - Droplet
Description
About UsDroplet builds form and workflow software to automate paper processes and help organizations move faster. If it were the year 2000 we'd say the words "DIGITAL TRANSFORMATION" a bunch. Think of it like a combination of DocuSign, Google Forms, and a workflow engine. We have strong revenue growth with several years of runway and a clear path to profitability.
The Job
We are seeking a highly motivated and experienced Customer Success Manager to join our team to help us support our delightful customers.
A successful candidate will be responsible for managing our customer relationships, ensuring their success and satisfaction, and driving customer retention and growth.
This is a critical role that requires a deep understanding of our customers' needs, the ability to build strong relationships, and a passion for delivering exceptional customer experiences.
Core Responsibilities:
Serve as the primary point of contact for our customers, building strong relationships and ensuring their success and satisfaction
Work closely with our sales, product, and engineering teams to understand customer needs and provide feedback on product improvements
Monitor and analyze customer usage data to identify opportunities for growth and expansion
Develop and implement customer success plans to drive adoption and retention
Conduct regular check-ins and business reviews with customers to ensure they are achieving their desired outcomes and receiving maximum value from our solution
Identify and escalate issues as needed to ensure prompt resolution and customer satisfaction
Work with our marketing team to develop customer case studies and testimonials to support our sales and marketing efforts
Requirements:
1-2 years of experience in a customer-facing role, preferably in a SaaS or tech startup environment
Office-based work in Lehi for 3 days/week
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
Strong analytical skills, with the ability to analyze customer usage data and identify opportunities for growth
Proven track record of driving customer success, retention, and growth
Ability to thrive in a fast-paced, entrepreneurial environment
Passion for technology and innovation
Bonus Points:
Experience with Trello or similar project management software
Experience with Salesforce or a similar sales CRM
Experience with Calendly or similar scheduling software
Experience with PlanHat or similar CSP software
CSM pay range
$55,000—$75,000 USD
Perks And Benefits
Health, vision and dental benefits
Company-sponsored 401K
Generous parental leave policy
Career growth potential:
Help us help you have the career you want
Endless snacks and coffee at our HQ in Utah
Flexible time off and little oversight––we trust our employees to do their job and take time off responsibly
Stock options:
Claim your stake in our growth.
Please Note
Sometimes we meet up Expect to travel for our company all-hands and again for a team retreat (each around 3-4 days).
A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.
By applying for this role, you confirm that all information submitted is accurate and complete.You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
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