No more applications are being accepted for this job
- Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team- Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you
- Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
- Provided documented service procedures for all resolutions.
- Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems
- (e.g., business and/or custom applications, devices).
- Demonstrate experience designing, installing and supporting workstations, and agency IT systems
- Environment containing a blend of Windows Servers , Windows 10 workstations, LAN, VPN, O365, Active Directory, VOIP, business and custom applications.
- Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint 2010 or newer, etc.).
- Perform printer installations and toner replacement activities.
- Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint)
- This position may require after-hours work including weekends and Holidays
- Technically competent with knowledge of systems management, development and implementation methods and infrastructure.
- Demonstrated experience working in ITIL Service Management organization and Cherwell experience is a plus.
- Excellent problem-solving skills required.
- Yes
- No
- Doctorate's Degree
- Master's Degree
- Bachelor's Degree
- Associate's Degree
- High School Diploma
- GED
- None
- Less than 1
- 1+ year
- 2+ years
- 3+ years
- 4 or more years
Help Desk Analyst 2 - Atlanta, United States - Georgia Department of Public Health
Description
Salary: $39, $52,335.11 AnnuallyLocation : 200 Piedmont Ave. SE Atlanta, GA
Job Type: Full Time Salaried
Job Number:
Division/Section: Information Technology (IT)
Opening Date: 04/11/2024
Closing Date: 4/28/2024 11:59 PM Eastern
Description
Pay Grade: J
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer.As a member of the Georgia Department of Public Healthteam, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
Job Responsibilities
Associate's degree in a related field from an accredited college or university OR Two years of experience at the lower level Help Desk Analyst 1 (ITP150) or position equivalent.
Preferred Qualifications
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
What is your highest level of education completed?
Are you a current or former employee of the State of Georgia? If yes, please enter your employee ID number.
04
How many years of experience in a Help Desk Technician role do you have?