Operations Manager - Kissimmee, FL
1 day ago
Job description
DESCRIPTION
COMPANY OVERVIEW
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY
Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:
> End-to-End Operations: Manage property readiness, guest satisfaction, and brand standards across all operations departments
> Leadership & Team Building: Guide, train, and motivate a cross-functional team to deliver excellence every day
> Elevated Experiences: Create memorable stays through concierge services, showcase-ready homes, and prompt issue resolution
This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES
Some of what you'll be doing:
Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly * Fair warning: our standards are pretty high
Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships
Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
Accurately report/log key information and actively engage with online feedback
Participate in after-hours management duties and attend scheduled meetings
Tackle additional projects as requested
QUALIFICATIONS
Progressive experience in vacation rental or hotel operations
Proven leadership with strong time management, communication, and organizational skills
Out of the box thinker & aggressive problem solver – you don't let anything stand in your way – no excuses
Team player, we all wear many hats
Exceptional social & people skills – you'll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors
Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
Meticulous attention to detail
Basic maintenance abilities
Reliable transportation & flexible schedule – weekends & holidays required
Ability to lift up to 50 lbs.
COMPENSATION & BENEFITS
Annual Salary: $65,000 - $75,000 based on experience
Benefits & Perks:
What you get
Competitive salary
Generous time off policy – after all, we're in the vacation business
Additional Perks
Casual Dress
Mac Workstation
Happy Hour
Company Vehicle
Paid Day Off On Your Birthday For Quarterly Volunteer Work
Universal Annual Pass
Fun Work Environment
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