host - Orlando - Hard Rock Cafe

    Hard Rock Cafe
    Hard Rock Cafe Orlando

    5 days ago

    Default job background
    Part time Restaurants / Food Service
    Description

    Job Description

    The Host is the initial contact with guests. A positive experience at the front door is crucial to start them off on the right foot. As a Host, you will greet, seat and page guests. You will also serve as a tour guide, communicator, entertainer, memorabilia curator and musician.


    Responsibilities:

    • Open doors where applicable
    • Welcome and thank guests
    • Answer questions accurately and politely
    • Maintain a clean and organized waiting area
    • Answer the phone
    • Direct guests to areas and restrooms
    • Provide security for co-workers, guests and celebrities
    • Assist servers, bussers and managers
    • Perform opening, closing and side duties including cleaning glass, polishing brass, sweeping and vacuuming the floor, wiping menus, restroom maintenance etc.
    • Ensure the complete satisfaction of each and every guest
    • Create memorable experiences
    • Entertain guests to create "Raving fans"

    Qualifications:

    High School diploma or GED required.


    Skills:

    • Remain calm in a hectic fast-paced environment
    • Demonstrate a high level of organization attention-to-detail and a sense-of-urgency
    • Display a positive and outwardly friendly attitude towards guests and co-workers

    Physical Demands:

    • Ability to move throughout the corporate office and cafes during visits (standing walking kneeling bending) for extended periods of time
    • Ability to sit for extended periods of time
    • Ability to make repeating movements of the arms hands and wrists
    • Ability to express or exchange ideas verbally and perceive sound by ear
    • Manual dexterity hand-eye coordination and ability to work with hand above shoulders
    • Ability to occasionally regularly frequently move objects (lift push pull balance carry) up to 10 pounds
    • Ability to turn or twist body parts in a circular motion
    • Ability to tolerate exposure to heat cold chemicals and loud/noisy environment
    • Ability to travel via auto or airplane for long periods of time

    Additional Requirements:

    • Must be at least 19 years old
    • Maintain a well-groomed appearance having a plan
    • Follow all uniform guidelines
    • Practice all general safety and sanitation standards
    • Recycle products where possible
    • Maintain HRC's 5 core Values and Mission Statement
    • This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

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