- Welcome resort guests with a smile and the promise to CARE attitude.
- Act as an information center by demonstrating resort knowledge, including: location of amenities, hours of operation, information on special events / activities, pricing and merchandise. If asked a question and unsure of the answer "" find someone who can help
- Sell hotel rooms to walk in guests and reservations using established selling procedures and yield management techniques. Encourages us of Scott Enterprises restaurants or recreation facilities.
- Addresses guest requests and concerns immediately and always with a professional attitude.
- Communicates with management, co-workers and other departments (as required) about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
- Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times.
- Operate POS system to compute purchases, process cash or credit payment and provide customer with proper sales receipt and change.
- Ensure accurate records of sales transactions and / or refunds in accordance with resort and department polices.
- Demonstrates thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
- Maintain knowledge of resort and department policies regarding payment, exchanges and security practices.
- Monitor guests for suspicious activities and follow appropriate protocol for theft, including notifying supervisor or security.
- Use proper telephone etiquette to answer / hold / transfer calls, take complete messages and follow policies for reservations.
- Report to work on time for scheduled shift and in appropriate uniform / name tag.
- Keep work station clean and free of debris by performing light housekeeping duties as assigned.
- Abide by department / resort / company policies, procedures and safety rules at all times.
- All other duties as assigned.
- Basic technical skills necessary to operate POS system, calculator and credit card machine; prior computer experience required.
- Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities with a high degree of professionalism.
- Verbal and written communication skills to interact with guests and associates at all levels as well as read / interpret instructions or policies.
- Demonstrate a firm, consistent and courteous attitude in order to gain respect and cooperation of public.
- Ability to use independent judgment to make sound decisions that conform to department / company policies while resolving customer issues or as unique situations occur in the absence of direct supervision.
- Desire to function in a team environment with a positive attitude to fully cooperate with other associates and adhere to rules / regulations to ensure successful operation of facility.
- High school or GED equivalent preferred.
- Minimum 1-year experience in a high volume retail outlet, grocery store, restaurant, hotel or resort preferred.
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Front Desk Associate
1 week ago
Community Eye Care Specialists Jamestown, New York, United States PermanentCompany Overview: · At Community Eye Care Specialists our mission is to provide our patients with the highest level of quality care and we treat them like members of our family -- because they are. We serve the Northern PA and the Southern NY area with office locations in Warren, ...
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Front Desk Associate
1 week ago
Community Eye Care Specialists Warren, United States PermanentCompany Overview: · At Community Eye Care Specialists our mission is to provide our patients with the highest level of quality care and we treat them like members of our family -- because they are. We serve the Northern PA and the Southern NY area with office locations in Warren ...
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Full-Time Cashier/Welcome Desk Associate at
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Bianchi Honda Erie, United States Full timeThe Cashier/Welcome Desk Associate is responsible for assisting with the daily operations of the dealership accounting office by performing duties as assigned. · In this position, responsibilities include, but are not limited to: · Facilitate incoming calls to the dealership ef ...
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Front Desk Associate
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US Commander, Navy Installations Great Lakes Naval Training Center, United States**Duties**: · Ensures security of all guests is maintained at all times.Ensures guest privacy is maintained at all times.Must possess a welcoming manner and positive attitude, demonstrate effective communication skills; professionally interact with guests; answering guests questi ...
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Bianchi Motors Inc. Erie, United States Full timeJob Description · Job DescriptionDescription:The Cashier/Welcome Desk Associate is responsible for assisting with the daily operations of the dealership accounting office by performing duties as assigned. · In this position, responsibilities include, but are not limited to: · F ...
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Pool Manager
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Welcome Desk at the Eastside YMCA Outdoor Pool
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YMCA of Greater Erie Erie, United StatesThe YMCA of Greater Erie is looking to hire a seasonal Welcome Desk Representative for our Eastside YMCA Outdoor Pool. Are you personable, energetic, and fun-loving? Do you love interacting with people and seeing them daily? If so, please read on · This position pays up to $10.79 ...
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Health & Counseling Services Student Worker
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Gannon University Erie, United States StudentPosition Summary · Career Readiness Learning Objectives: · Communication: Another career goal could be to enhance your interpersonal and communication skills. Working at the front desk of a university health and counseling center involves constant interaction with a diverse range ...
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Front Desk Supervisor
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White Lodging Erie, United StatesSummary: · Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. · Responsibilities · • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mi ...
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Front Desk Supervisor
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White Lodging Erie, United StatesSummary: · Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. · Responsibilities · •Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the ...
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Receptionist I
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Janitor
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Adecco Cambridge Springs, United StatesJob Description · Job DescriptionAdecco has an immediate opening for a 1st shift Janitor position in Cambridge Springs, Pa · Primary job duties are: · 1. Empty wastebaskets (recycling and trash separate containers) · 2. Sweep and mop tile or concrete floors · 3. Vacuum carpeted f ...
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Veteran Client Assist
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Optician
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AEG Vision Erie, United States2203 W 38th St, Erie, Pennsylvania 16506Shawnee Optical-West Erie · Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct pr ...
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Transportation
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Field Service Engineer- CNC Machine Tools
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Program Supervisor
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Quality Assurance Technician
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Clerical Support
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Front Desk Associate - Clymer, United States - Peek'N Peak
Description
The Front Desk Associate reports to the Front Desk Manager and Hotel General Manager to take reservations, answer questions and complete check in / out procedures in an accurate and timely manner. The Front Desk Associate is responsible for performing job duties quickly, accurately and consistently while working in a team environment with a focus on guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
