Director of Sales - Twin Falls, United States - Hilton Garden Inn

Description

Reports to:
General Manager and VP of Sales

Subordinates:
Line Level Associates and Department Heads


FLSA Status:
Exempt


ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develops and maintains marketing plan and sale budget with the General Manager. Develops market segment strategies to prospect business for the hotel.
Provides sales training to front office staff as well as sales coordinator and sales manager
Participates in revenue management calls and strategies using STR Reports, demand analysis and other resources
Schedules and completes sales appointments
Attends business, community, and civic affair events in the local area
Ensures teamwork and enhances cooperation between all departments
Creates an effective sales team through training, mentoring, and participating in joint sales calls and blitzes
Assists in rate and inventory strategy with FOM, GM and Revenue Manager
Interviews, selects, trains, develops and administers performance appraisals
Negotiate hotel rates for LNR accounts based upon room night volume and day of week arrival/departure dates
Secure group business for hotel, blocking rooms, sending contracts and follow up on cut off dates
Works with operations team to greet group events
Assists guests with plans for meetings, schedules and monitors meeting functions, conducts property tours and explains amenities
Assists with follow up on room lists, direct bill and other requirements of previously booked business
Assists with major group check-ins
Coordinates with kitchen staff for any catered events
Maintains sales files and ensures accurate entry in sales system
Organize work week to include a strong prospecting plan each week targeting business for need hotel dates.
Facilitates inside sales leads and helps with strategy to develop sales plans
Follows company policies and procedures
Other duties as assigned by supervisor or management


QUALIFICATIONS:

Education/Experience:
High School Diploma or GED equivalent. Minimum of six months hotel sales administrative experience or equivalent training and experience.


Skills:
Interpersonal skills
Guest service
Innate sense of urgency
Adaptability
Detail oriented
Proficient communication
Ability to multi-task
Advanced experience with personal computers and related software applications
Ability to read, write, and speak the English language


Working Conditions:
Will be required to work nights, weekends and holidays
Will be required to work in a fast-paced environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines


RELATIONSHIPS:

Internal:
General Manager, Peers, Chief Engineer, Sales Manager, line level associates and Field Operations at the corporate level

External:
Guests: To provide customer service


PHYSICAL/COGNITIVE ACTIVITIES:
This description of physical and mental activities is not intended to describe essential job functions.

Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel.

This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear.

Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.

Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.

Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significantportion of the time.

This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.


Brand:
Hilton Garden Inn

Address: 1741 Harrison Street North Twin Falls, ID

Property Description:
Hilton Garden Inn, Twin Falls

Property Number: 9462