Technology Operations Lead - Dallas, United States - Paladin Consulting

Description

Paladin Consulting is currently hiring a Technology Operations Lead to join our team working remotely or onsite in Dallas, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title:

Technology Operations Lead

Work Location:

Remote (CST or EST time zones preferred)

Duration
:
6-9 month contract

Education/Experience Required:

Degree in Computer Science or Information Systems preferred.

Job Description & Responsibilities

:

This position requires an individual 10+ years of experience in enterprise software maintenance and support.

Candidate should have experience with software maintenance, support, and operations of applications running within MUFG, ensuring functionality and usability of software applications, diagnosing, and resolving application issues to ensure optimal performance and usability for various system users and providing root cause analysis.

Additionally, candidate should have additional experience supporting applications on the Cloud. The Technology Operations Lead should understand cloud technologies using AWS, Azure, and Snowflake.

Candidate will be a point of contact with Development and Business.

Additionally, this candidate will also perform daily, weekly, monthly, quarterly, and yearly operation tasks required for ongoing functionality of software applications.

Troubleshoot errors and production problems via help desk tickets, and initiate corrective actions, along with preventive techniques where appropriate.

Responsible for creating operation run books and other documents related to technology operations work as needed.

Candidate should be proficient in managing P1 incidents till resolution, including managing escalations and communications.

Will also be on a rotational on call schedule.

Skills & Qualifications

:

10 or more years of related IT experience in operations, handling production support issues and/or application development and supporting applications on the cloud.

Degree in Computer Science or Information Systems preferred.

Good knowledge of the cloud platform (AWS/Azure)

Writing Code/Scripts using PowerShell, Python

Experience supporting cloud based applications

Experience working with Snowflake

Service Now administration/development

Windows Server and IIS administration

SQL server 2019, SSIS, SSRS

Networking/Routing/Load Balancers

Code versioning systems (TFS/SVN/GIT)

Ticketing systems (Service Now/JIRA)

Soft Skills:

Strong communication skills and ability to work complex technical issues while collaborating with different teams

Strong problem solving skills and ability to work independently or in team settings on complex production issues.

Candidate should have effective verbal, non-verbal and written communication skills and ability to communicate across different levels of the organization

Working ability to effectively recognize and manage interpersonal communication needs

Ability to analyze, resolve and document problems and resolutions

Ability to work as part of a cross-cultural teams, excellent inter-personal skills in areas such as teamwork, facilitation, and negotiation.

Ability to work independently or part of a team.

Understanding of software development process, change management and incident management.

For more information or to view other opportunities, visit us at

Paladin Consulting is an EEOC employer.
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