Account Manager - Wilmington, United States - Computershare

Description

Locations:
Sacramento, CA or Wilmington DE (in office)
We're committed to your flexibility and wellbeing.

You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

We give you a world of potential
We have a unique opportunity for someone to contribute their talents and strengths as an

Account Manager, UCC Specialist.

SunDoc Filings, part of the Computershare Group, has a unique opportunity to join a dynamic growing company with opportunities for significant career growth.

The individual will contribute their talents and strengths as an Account Manager UCC Specialist.

SunDoc Filings provides nationwide public record research services that includes UCC & Tax Lien records searches and retrievals, Secretary of State document filings and registered agent services.

We help our clients obtain accurate, timely and cost effective UCC search results and act as a competent extension of their team.

Our UCC specialists work closely with a variety of stakeholders, including correspondents, Secretaries of State, sales and account management to deliver a exceptional end product to our wide range of clientele.

A role you will love
We are a global business with an entrepreneurial spirit, and we are proud of that.

What that comes with is a fast-paced, technology-focused environment and lots of change so you will be resilient in nature and able to adapt quickly, be deadline-driven and embrace the pace of a change in a fast-growing company.

The Account Manager, UCC Specialist is the primary contact between Computershare Governance Services and assigned clients for all Registered Agent products and services.

The role holder will also be an individual who can maintain a level of accuracy and professionalism while using software in a traditional office environment.

Responsible for providing public record research services for clients, which include conducting UCC/Tax Lien/Judgment searches and filings.

Some key experience you'll have:
Conducting UCC/Tax Lien/Judgment searches and filings for our wide range of clients.
Utilizing research portals from the Secretary of State or vendors to obtain search results.
Acting as a main point of contact for clients, from order intake to processing search results.
Utilizing an order management system to create new orders and manage existing orders.
Collaboration with team members on client order requests, from intake to fulfilment.
Obtaining Secretary of State documents from online portals and external vendors.
Reviewing the data accuracy of each client deliverable
Interacting with clients to obtain financial or entity related information to complete the search or filing requests.
What will we need from you?

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Education and Experience
Completion of High School Diploma or GED required. Bachelor's degree or local equivalent (preferred)
2+ years' experience working in a professional office environment/team environment.
Prior experience working in public records research services company specializing in UCC is a plus.
Proficient with MS Office Suite (Intermediate level Word, Excel, PowerPoint)
Highly organized with exceptional attention to detail, strong spelling and grammar skills, critical thinking and problem-solving abilities.
Excellent time management skills and ability to prioritize, multi-task and meet strict deadlines.
Must be a self-starter and able to work independently with little supervision.
Positive, enthusiastic person with excellent communication skills, both verbal and written.
Travel may be required based on business needs.
Rewards designed for you
Paid parental leave

, flexible working and a caring and inclusive culture.
Health and wellbeing

rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future

with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection

. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more.

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit
Compensation.

The base pay range for this role is $22/hr - $28/hr. This base pay range is specific to California and may not be applicable to other locations.
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