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Fort Lauderdale

    Internal Control Specialist - Fort Lauderdale, United States - BEST FOOT FORWARD SOLUTION SERVICES LLC

    BEST FOOT FORWARD SOLUTION SERVICES LLC
    BEST FOOT FORWARD SOLUTION SERVICES LLC Fort Lauderdale, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    We prioritize the security and confidentiality of sensitive information and operational excellence. We are seeking a highly motivated and detail-oriented Bi-lingual Suspicious Activity Prevention Analyst to join our team and contribute to maintaining the integrity of our operations.

    Requirements:

    Daily Tasks:

    1. Call Monitoring and Analysis:

    Listen to recorded calls to identify any suspicious activity or potential irregularities.

    Utilize specialized tools to analyze voice patterns and detect anomalies.

    2. Detailed Call Descriptions:

    Create comprehensive and accurate descriptions of calls, documenting any irregularities or activities that raise suspicion.

    Maintain organized records of analyzed calls for future reference.

    3. Voicemail Inspection:

    Regularly review voicemails left by callers to identify any signs of suspicious activity.

    Develop a systematic approach to voicemail analysis and documentation.

    4. Score carding:

    Implement a scoring system to evaluate calls based on predefined criteria.

    All agents will be given a weekly and daily goal of scorecards required.

    Provide feedback and recommendations to call center agents for improving their handling of calls.

    5. Other

    Prepare summaries of key findings and memos for review by the Line Manager

    Any other ad-hoc duties as assigned by Line Manager

    Review, risk rank, and opine on issues raised through the self-assessment process in conjunction with the appropriate subject matter experts.

    Language translations (Spanish)

    Weekly Tasks:

    1. Activity Reporting:

    Generate weekly reports summarizing suspicious activities, identified patterns, and recommended actions.

    Communicate findings to the supervisor and relevant stakeholders.

    Investigate and evaluate operational incidents.

    2. Supervisor Notification:

    Immediately inform the supervisor of any suspicious activity that requires immediate attention.

    Collaborate with supervisors to address potential risks and implement preventive measures.

    3. Training and Development:

    Assist in the development of training programs for call center agents on suspicious activity prevention techniques.

    Conduct periodic training sessions to enhance the team's awareness and skills. Projects:

    1. Special Investigations:

    Participate in special projects related to suspicious activity prevention, such as investigating specific incidents or patterns.

    Collaborate with cross-functional teams to address emerging threats.

    2. Process Improvement Initiatives:

    Contribute to ongoing efforts to enhance suspicious activity prevention protocols and procedures.

    Propose and implement improvements to existing systems to mitigate risks effectively.

    3. Internal and External Audits

    Audit accounts provided to us by external auditors, create a summary and provide detailed recording of the call

    Propose and implement improvements to existing systems to mitigate risks effectively.

    She/he supports management on Business Recovery, Management Reporting, Error Analysis, System/User Access Reviews, Reconciliation monitoring and on-going projects and other business specific control and risk activities where applicable.

    Qualifications:

    Previous experience in suspicious activity prevention, risk management, or a related field.

    Strong analytical skills and attention to detail.

    Excellent communication skills, both written and verbal.

    Ability to work independently and collaboratively within a team.

    Familiarity with call center operations and PHI regulations is a plus.

    Fluent Spanish

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