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    lpn - physician practice - phone triage - onsite - North Canton, United States - Aultman Health Foundation

    Aultman Health Foundation
    Aultman Health Foundation North Canton, United States

    5 days ago

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    Description
    ***$5,000 LPN SIGN ON BONUS AVAILABLE with 1 year commitment to Aultman***

    Job Description

    Job Title: Triage Phone Operator

    Reports to: Triage Coordinator, Director of Practice Management

    Purpose: The Triage Phone Operator's purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.

    Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant

    Job duties and responsibilities:
    • Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level
    • Transfer calls to appropriate parties
    • Schedule Appointments
    • Adjust/Cancel existing patient appointments
    • Interpret orders, print and distribute to necessary parties
    • Handle medication refill requests
    • Address patient complaints and issues, involving a supervisor/manager when needed
    • Assist LPNs/MAs with call-backs and follow-ups
    • Review consult notes
    • Inputting documents for patient charts
    Performance Requirements:
    • Knowledge of common medications
    • Ability to problem solve and utilize critical thinking skills
    • Exceptional computer and typing skills
    • Knowledge of organization's policies and procedures
    • Excellent organizational and time management skills
    • Outstanding verbal and written communication skills
    • Ability to multi-task, prioritize and meet deadlines
    • Willingness to be adaptable and flexible
    • Teamwork is a must
    • Knowledge of proper documentation guidelines
    • Understanding of commonly used abbreviations
    • Maintain confidentiality, HIPAA and compliance regulations & requirements
    • Experience with EHR preferred
    • CPR Certification is required (can be completed upon hire)
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