Service Desk Specialist with Security Clearance - Rock Island, IL, United States - Nexagen Networks Inc.

Description

Nexagen Networks ) 25 years of success so far is based on finding the best people and putting them together to work on fun, challenging, and exciting projects
That is why we focus a lot of time on recruiting the greatest talents.
Nexagen Networks has an excellent opportunity for a Service Desk / Help Desk Specialist for a five-year defense contract

Job Title:
Service Desk/ Help Desk

Job Clearance:

Secret Location:
Rock Island, IL

Job Description:

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.

Perform network maintenance to ensure networks operate correctly with minimal interruption.

Project specific:
provides support to end-users for PC, server or mainframe applications, and hardware

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems
Refers more complex problems to intermediate and/or senior level.