Group operation manager - Oklahoma City, United States - HCL Technologies

Description

JD will be shared over the email, L2 head approval is there for approving rotation PRF.
To perform value addition activities (CIP and SIP) and implement strategies to improve productivity.
To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation and self-driven initiatives.
To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
To ensure generation of an account level EE and EN revenue
To ensure absorption of freshers as per the defined account targets
To identify attrition percentage in accounts and take up initiatives to reduce the same

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