- Associates degree or certification in Information Systems or Computer Science required or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above. NextGen Certified Professional (NCP), Network +, and A+ preferred or willing to work toward completion within 12 months.
- Two to five years of customer service experience, call center or computer systems experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above. Preferred experience in the following: SolarWinds Service DeskMicrosoft applications including Active Directory Cisco phone systems and call center applications Responsibilities:
- Field business client requests and issues via phone, email, or self-service to create initial record of request or incident. Log interactions including status and resolution of each ticket item.
- Research end-user questions using available information resources provided.
- Escalate upper-level requests and incidents to proper support.
- Contact third party vendors to resolve issues as needed.
- Document resolutions and procedures and create ad-hoc reports as needed.
- Other duties as assigned.
- 3 Medical Insurance Plan options for you and your family
- Dental and Vision Insurance Plans with providers across the State of Michigan
- Generous Paid Time Off benefit that includes 7 paid full day holidays (Including Black Friday) and 2 half day paid holidays
- 403(b) Retirement Savings Plan with generous employer match – fully vested from day 1
- MET and MESP 529 Savings Plans
- Pet Insurance
- Vendor discounts and much more Deadline: We are accepting applications for this position until the position is filled.
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Help Desk Representative I
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Cherry Health Grand Rapids, United StatesResponsible for providing front-line technical support and resolution to all Cherry Health business clients. This includes the initial support of software, hardware, and network trouble shooting and problem resolution and/or escalation.This is a full-time, benefit-eligible positi ...
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Member Service Representative
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YMCA of Greater Grand Rapids Grand Rapids, United StatesThe Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. Must be available, weekdays from 4: Member Service, Representativ ...
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Full Time Member Service Representative/Teller
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Members First Credit Union Grand Rapids, United States Full time** Full Time Member Service Representative/Teller** · **Job Category****:** MEMBER SERVICE **Requisition Number****:** FULLT001292 Showing 1 location **Job Details** · **Description** · MEMBER SERVICE REPRESENTATIVE · Non-Exempt · Reports to: Branch Manager · Position Overv ...
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Full Time General Cleaner- Third Shift- $14/HR- Grand Rapids,
Found in: Lensa US 4 C2 - 1 day ago
HES Facilities LLC Grand Rapids, United States Full time**Job Description** · Full Time General Cleaner- Third Shift- $14/HR- Grand Rapids, MI (Custodian) Grand Rapids, MI, United States of America AddThis Sharing Buttons **Overview** · **HES is a premier national provider of facilities management services focused 100% on educationa ...
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Front Desk Agent
Found in: Lensa US 4 C2 - 1 day ago
Homewood Grand Rapids Grand Rapids, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Night Auditor
Found in: Lensa US 4 C2 - 1 day ago
Holiday Inn Grand Rapids Grand Rapids, United StatesJob Summary: · Full-time, $17/hr, Shifts are Thursday-Sunday 11pm-7am, Opera experience preferred. · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11p ...
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Night Auditor
Found in: Lensa US 4 C2 - 1 day ago
Homewood Grand Rapids Grand Rapids, United StatesJob Summary: · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations prepari ...
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Customer Service Advisor
Found in: Lensa US 4 C2 - 1 day ago
Pep Boys Kent, United States**** · **Customer Service Advisor** · **Customer Service Advisor** · **Requisition ID:** · **Category:** Stores · **Overview** · Pep Boys is driven by its promise to its customers, We go further to help you go farther. Founded 100 years ago by military veterans, generations ...
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Customer Service Representative
Found in: Lensa US 4 C2 - 1 day ago
SunSource Grand Rapids, United StatesElectro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for indust ...
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Night Auditor
Found in: Lensa US 4 C2 - 1 day ago
Aimbridge Hospitality Grand Rapids, United StatesJob Summary · The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing ...
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Patient Services Representative
Found in: Talent US C2 - 2 days ago
University of Michigan Health-West Grand Rapids, United StatesPatient Services Representative - Otolaryngology * Days - 40hrs/wk · Requisition #: req7945 · Shift: Days · FTE status: 1 · On-call: No · Weekends: No · General Summary : · Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first p ...
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Senior Project Manager
Found in: Lensa US 4 C2 - 1 day ago
REXEL Kent, United StatesThe Senior Project Manager position will be based in our Kent, WA location · For the state of Washington only, the pay range is $74,970 - $104,956, depending upon qualifications, experience, and other considerations permitted by law. · Offering health/dental/vision benefits and a ...
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Assistant Property Manager-Herkimer Apartments
Found in: Lensa US 4 C2 - 1 day ago
Dwelling Place Grand Rapids, United StatesJob Type Full-timeDescriptionJob Title: Assistant Property Manager Department: Property Management Reports To: Property Manager or Senior Property ManagerFLSA Status: Non-exempt Approved By: Dwelling Place OfficersApproved: June 1, 2008Summary Perform lease administration functio ...
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IT Field Engineer I
Found in: Lensa US 4 C2 - 2 days ago
VC3 Grand Rapids, United StatesJob Description · Job Description Description Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. · Our clients will experience increased employee productivity, predictability in ca ...
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House Attendant
Found in: Lensa US 4 C2 - 2 days ago
Homewood Grand Rapids Grand Rapids, United StatesJob Summary: · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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House Attendant
Found in: Lensa US 4 C2 - 4 days ago
Aimbridge Hospitality Grand Rapids, United StatesJob Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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House Attendant
Found in: Lensa US 4 C2 - 3 hours ago
Aimbridge Hospitality Grand Rapids, United StatesJob Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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House Attendant
Found in: Lensa US 4 C2 - 1 day ago
Aimbridge Hospitality Grand Rapids, United StatesJob Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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House Attendant
Found in: Lensa US 4 C2 - 1 day ago
Aimbridge Hospitality Grand Rapids, United StatesJob Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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House Attendant
Found in: Lensa US 4 C2 - 3 days ago
Aimbridge Hospitality Grand Rapids, United StatesJob Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
Help Desk Representative I - Grand Rapids, United States - Cherry Health
Description
Responsible for providing front-line technical support and resolution to all Cherry Health business clients. This includes the initial support of software, hardware, and network trouble shooting and problem resolution and/or escalation. This is a full-time, benefit-eligible position.
Who we are:
Cherry Health, Michigan's largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual's insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.
Our Mission:
Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.
Our Vision:
Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.
Requirements:Benefits:
Cherry Health has excellent benefit offerings, check out a sample of the benefits available to our team members below
Help Desk Representative I professionals in Grand Rapids
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Noah Arsulowicz
University of Michigan - Ann Arbor
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Kim Taylor
Reading Room Paraprofessional
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Alex Davingman
Illustrator focusing on Comics & Books
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Jadon Engle
Student graduating in May 2023 with BS in Finance
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Kelsey Ritter
Interior Designer