Service Advisor - Edison, NJ
2 days ago
Job description
Service Advisor
Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road's standards.
Service Advisors help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. As a driver's personal link to the Aftersales department, the Service Advisor establishes a critical and ongoing relationship with our clients.
What You Do
- Inspect vehicles and apply proper resources to accurately identify and verify clients' service needs. Record them along with current vehicle and client information on the repair order.
- Interact with customers to determine immediate service needs
- Serve as a liaison between technicians and customers
- Provide excellent customer service experience
- Use a consultative approach to educate customers on services and products
- Support center goals for service by generating:
- High sales of services, parts, and accessories.
- Repeat new vehicle sales by providing a premium Aftersales experience for each client.
- Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Write and verify accurate repair orders and include supporting documentation.
- Administer new and used vehicle warranty repairs in accordance with warranty specifications.
- Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.
- Perform a consultative vehicle delivery with client when work is completed.
- Supervise cleaning and preparation of new and used vehicles.
- Build and maintain knowledge of products and services via on-the-job training and participation in educational and development programs.
- Meet requirements of state and federal law for automobile repair and consumer protection.
Successful Attributes and Skills
- Excellent communication skills and ability to be a team player
- Ability to minimize and redirect customers frustrations
- Technically knowledgeable, experienced, or trainable on product line
- Outgoing and patient personality with good client relations ability
- Professional appearance
- Excellent communication capability
- Strong organizational skills
- 1+ years of Service Advisor experience
- Technical certification a plus
- Manufacturer certifications a plus
- Proven track record
- Ability to supply CSI Reports and Productivity Reports
Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing "in-demand" vehicles, both new and pre-owned, for our customers who have come to expect a "Five Star customer service experience".
With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.
At Open Road we know our employees, and their achievements, drive our culture and success.
Our Total Compensation Rewards Program includes:
BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance
BONUSES - Rewards achievement of specific business goals, in eligible positions
BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:
- Medical, Dental and Vision Plans
- Vacation Time
- Personal Time
- Short and Long Term Disability
- Life Insurance
- 401(k) Retirement Plan with employer match
- Manufacturer Certifications
- Leadership Training Programs
- Vehicle Purchase Discounts
- Wellness Initiatives
- Volunteer Time
Similar jobs
The Service Advisor establishes a critical and ongoing relationship with our clients. As a driver's personal link to the Aftersales department, they help OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guideli ...
1 week ago
The Service Advisor establishes a critical and ongoing relationship with our clients. They inspect vehicles and apply proper resources to accurately identify and verify clients' service needs. · ...
1 week ago
The Service Advisor establishes a critical and ongoing relationship with clients. They inspect vehicles and apply proper resources to accurately identify and verify clients' service needs. · Inspect vehicles and apply proper resources to accurately identify and verify clients' se ...
3 days ago
A Service Advisor en Open Road Auto Group ayuda a propietarios de vehículos a cuidar sus automóviles según las directrices fabricantes. · Inspect vehicles and apply proper resources to accurately identify and verify clients' service needs. · ...
1 week ago
The Service Advisor establishes a critical and ongoing relationship with our clients by helping them care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. · ...
2 days ago
Lexus of Edison is a fast-growing Lexus Dealer in New Jersey, and we are looking for an experienced Service Advisor. We offer a great environment and great benefits. · ...
3 weeks ago
We are seeking an experienced and dedicated Automotive Service Advisor to join our team. · As a Service Advisor, you will be the key liaison between our clients and our service team, · Greet customers promptly and courteously,Conduct thorough vehicle inspections and consultations ...
2 weeks ago
We are seeking an experienced and dedicated Automotive Service Advisor to join our team. As a Service Advisor, you will be the key liaison between our clients and our service team, · Greet customers promptly and courteously, addressing their service needs and concerns. · Conduct ...
1 month ago
We are seeking an experienced and dedicated Automotive Service Advisor. As a Service Advisor you will be the key liaison between our clients and our service team ensuring that each customer receives exceptional service and their Ferrari vehicles are maintained to the highest stan ...
1 week ago
Automotive Service Advisor / Service Writer · Edison, NJ · $90,000 – $150,000 per year (Performance-Based) · Full-Time | 10-Hour Shifts | Monday–Saturday · Bell Audi — the #1 Audi Certified Pre-Owned Dealer in the USA — is seeking experienced Automotive Service Advisors / Service ...
1 day ago
A Service Advisor at Open Road Mazda helps clients care for their cars and understands the value of maintaining vehicles in accordance with factory guidelines. · ...
1 month ago
The Service Advisor establishes a critical and ongoing relationship with our clients by helping OPEN ROAD owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. · ...
1 month ago
As a Service Advisor at Open Road Mazda, you will help owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. · ...
1 month ago
Make a lasting impact on the future of the next generation at Lincoln Tech as a full-time Career Services Advisor. · ...
2 weeks ago
Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures. · Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays. · Monitors the status of tire and battery o ...
1 month ago
Make a lasting impact on the future of the next generation at Lincoln Tech as a full-time Career Services Advisor. · ...
2 weeks ago
We are interested in high performers only. If you are ambitious and results-oriented, take your career to the next level with a better work-life balance and earning potential · ...
1 month ago
Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. · ...
1 month ago
We are hiring an Express Service Advisor who is a people person and loves cars. The ideal candidate will have experience in retail or business-to-business sales and the drive to achieve targeted results while providing best-in-class customer service. · Previous Service Advisor/Se ...
1 month ago
This is a client-facing advisory support role where the right candidate will partner closely with senior advisors to deliver high-quality financial planning, investment implementation, and ongoing client service. · ...
2 weeks ago