Call Center Specialist - TALITRIX, LLC, Alpharetta, GA, US
2 days ago

Job description
COMPANY OVERVIEW: Talitrix is a premier provider of electronic monitoring solutions tailored specifically for the criminal justice industry. With a commitment to innovation, integrity, and social responsibility, Talitrix delivers advanced technology solutions that enhance public safety, improve offender rehabilitation outcomes, and streamline the operations of justice agencies. With a focus on collaboration and partnership, Talitrix works closely with law enforcement and community stakeholders to develop customized solutions that address specific program requirements and objectives. Our team provides comprehensive support and training to ensure seamless implementation and ongoing success.
POSITION SUMMARY: The In-Bound Call Center Specialist (CCS) is responsible for monitoring participants' compliance via electronic monitoring (EM) devices and software. Supported by the Talitrix call center, the CCS is responsible for providing immediate notification to jurisdictions and account managers when major violations occur. The CCS is technologically savvy, detailed oriented, and possesses excellent verbal and written skills. This is a vital role for our organization, as we are engaged in providing life-changing solutions to all involved.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
BENEFITS:
- Paid Time Off & Holidays
- Medical Insurance
- Dental/vision Insurance
- 401(k) Plan
- Flexible Spending Accounts (available with some plans)
- Company paid Life Insurance, Short and Long-Term disability
- Additional Insurance Plans available
- Employee Discount Program
- Employee Assistance Program (EAP)
This position follows an overnight schedule, with working hours from 12:00AM to 8:00AM, five days per week.
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