gourmet busser - Las Vegas, United States - Plaza Hotel & Casino LLC

Description

Job Description

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: The Gourmet Busser's primary responsibility is to assist the Gourmet Food Servers in serving guests while providing courteous and prompt tableside service to all guests. Must keep a clean work station and ensure guest satisfaction. All duties are to be performed in accordance with departmental and property policies, practices, and procedures, as well as the Plaza's standards.

Top 5 Specific Job Functions:

• Set up bus tubs for the removal of dishware from the dining area. Ensure separation of china, glasses and silverware into correct bus tubs and place each tub in its respective area upon entering dishwashing area
• Set and reset tables before, during and after service periods
• Stack and stock of side stations, with dry goods, extra-china settings and silverware
• Pre-bus and bus tables during service period; assist servers with service steps where necessary
• Assist Food Servers with carrying food trays and serving guests when necessary
• Ensure bus tubs are kept level and not filled to overflowing with glassware and dishware

Other Specific Job Functions:

• Refill condiments as necessary
• Buff/polish glass and silverware where necessary
• Set up ad break down of side stations before and after service
• Remove debris (napkins, straws etc.) from the floors necessary
• Maintain general cleanliness in side stations during service periods
• Load/unload linens when necessary
• Work as a team, assisting all guests and employees needs and inquiries
• Effectively communicate with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
• Behave in a positive, professional manner that reflects Play LV practices
• Display knowledge of all emergency procedures
• Inform managers on duty of any Team Member of guest opportunities
• Have detailed knowledge of the facility and its amenities
• Have a complete knowledge of all food and beverage menu items
• Be aware of activities in dining room, including but not limited the service standards being used, the bussing of tables, station assignments, special functions, the presence of executives, and the availability or unavailability of particular items
• Responsible for cleanliness of host/hostess stand floors, menus, and signage and special boards
• Perform all other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE:

Required:

• At least 1 year of previous experience as a Bus/Runner working in a similar resort setting.
• At least 1 year of previous Food and Beverage experience in a fast-paced environment with food service experience.
• Ability to balance and carry a cocktail tray loaded with glassware
• Ability to respond properly to simple questions concerning style of cuisine and basic food knowledge
• Ability to describe, discuss and answer questions related to coffee, tea and water varieties
• Excellent customer service skills
• Have interpersonal skill to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Able to effectively communicate in English, in both written and oral forms

Preferred:

• At least 1 year of experience as a Bus/Runner in similar restaurant environment
• Previous experience working in a similar resort setting
• Previous Hospitality Experience

CERTIFICATES, LICENSES, REGISTRATIONS:

• Food Handlers Card
• Alcohol Awareness Card

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.