Technology Manager - Charlotte, United States - CBI

Description

Job Description

Title: Technology Manager
Report to: Director, Technology

Desired Experience and Skills:

• Associate Degree, Certificate, or Diploma from a Technical School preferred

• 3-5 years of related experience

• Experience with Microsoft Server and Workstation OS, Microsoft Admin Centers, Office 365, Active Directory, Azure AD,
SharePoint, OneDrive, and Teams

• Remote desktop support experience

• PC imaging knowledge

• Experience with Cisco Meraki, SonicWALL, NetSuite, and Crestron AV solutions a plus

• Experience with NetSuite, SOAP web services, SuiteScript APIs, RESTlets and CSV imports/exports a plus

• Strong communication & interpersonal skills, including active listening, positive attitude

• Excellent problem-solving, critical thinking, organization, time management, and prioritization skills

• Proficiency in fostering and managing relationships with technology vendors we partner with.

• Ability to work both collaboratively and independently on assigned duties

Role Summary: The Technology Manager plays a key role in ensuring the efficient and effective utilization of technology
resources within the organization. Reporting directly to the Director of Technology, this position is responsible for managing and
implementing technology initiatives, overseeing IT infrastructure, and providing technical support to our associates.

General Responsibilities:

• Develop and implement technology strategies aligned with
organizational goals.

• Manage vendor partnerships, including MSPs, AV, VOIP, data,
phone, hardware, and software providers.

• Lead the planning, execution, and delivery of technology
projects assigned.

• Oversee the maintenance and optimization of IT infrastructure,
including networks, servers, and software systems.

• Identify, mitigate, and report technology-related risks, such as
cybersecurity threats and data breaches.

• Ensure compliance with relevant regulations and standards,
such as data protection laws and industry-specific
requirements.

• Evaluate and negotiate contracts with technology vendors and
service providers.

• Monitor expenses and identify opportunities for cost savings.

• Collaborate with internal team to understand technology needs
and provide responsive support and solutions.

• Stay abreast of emerging technologies and industry trends,
recommending innovations and process improvements.

Technical Support Responsibilities:

• Provide local and remote administration and support server,
security, networking, VPN connectivity, storage systems, and
desktops, for all CBI locations with travel as necessary.

• Manage User Access and Security

• Track and update IT inventory.

• Install, configure, troubleshoot, repair, and maintain all desktops,
laptops, mobile devices, and other CBI-approved technology
peripherals.

• Provide support across all tiers, collaborating with the technology
team to ensure prompt assistance to end-users and maintain
high-quality service, with efficient escalation when necessary.

• Plan, configure, maintain, and test business continuity, disaster
recovery, and backup platforms.

• Maintain servers and desktop systems by managing software,
including OS, anti-virus, MDR, as well as performing disk
cleanups, software audits, and patch/version management.

• Collaborate with AV vendors to set up, configure, and maintain
equipment.

• Coordinate the setup of audio/video/teleconferencing
equipment for meetings and company events.

Qualities of a High Performing Team Member:

• Strong work ethic

• Accountability

• Approachable

• Committed

• Courageous

• Driven

• Dedication

• Passionate

• Servant Leadership

• Team Player

• Integrity

• Learner

• Loyal

• Trustworthy

The above statements are intended to describe the general nature and level of work being performed by Associates assigned to this classification. They are not to
be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties
outside of their normal responsibilities from time to time, as needed.
Associates are responsible for reviewing the CBI Sourcebook and other forms of communications such as policy and procedure updates for additional details and
job requirements.