- Creates and maintains standard desktop configurations and assist with the creation of automated software packages to ensure the enterprise desktop systems can be supported and patched.
- Maintains the control and process environment for the organization's gold standard operating system image library ensuring client configuration integrity, controlled access and incremental versioning.
- Performs administration of software distribution, application and security patch management, desktop security, remote support and other enterprise desktop management, monitoring and troubleshooting utilities.
- Assists with documenting and maintaining desktop security standard configurations that support organizational security policies.
- Performs administration of the Trend Micro Anti-Virus platform.
- Creates technical documentation as required.
- Analyzes problems and recommends hardware and software solutions as needed to address an issue or to support projects and Teradata initiatives. Seeks appropriate authority and approval for purchases.
- Supports the client system testing environment for evaluating desktop hardware, operating systems, hosted applications, service packs and patches, security configurations and image deployment. Schedules and reports on the execution of the testing and validation effort as part of a formal release management process.
- Performs system administration of the enterprise desktop asset management software tools.
- Collaborates with the Service Desk and ITS Teams in the documentation and implementation of the processes and procedures for software and hardware asset information for the enterprise desktop environment. This inventory provides management with an accurate inventory of hardware, operating systems and respective licensing, applications and respective licenses.
- Develops reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems and hosted application software distribution.
- Prepares, tests and releases software application and security updates to production using Teradata's end point management tools (LanDesk).
- Maintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates and ongoing maintenance for the organization's client system environment.
- Troubleshoots and resolves client hardware and software related issues in coordination with other members of the IT Technology groups and users.
- Performs other duties as assigned.
- MS certifications such as MCSE, MCSA, and MCITP
- A minimum of 3 years of experience providing technical support directly to users
- A bachelor's degree in computer sciences or equivalent
- Network certifications such as Network +, CCNA or similar
- Certification in ITIL
- Exceptional customer Service Skills
- Advanced knowledge of Windows 10 operating systems
- Advanced knowledge of Mac OS and Apple Remote Desktop
- Excellent knowledge of software and applications, including Microsoft Office, Office 365, enterprise-level Anti-Virus & Web filtering
- Ability to troubleshoot and solve complex hardware and software problems
- Experience working in an SLA driven environment
- Experience supporting PC's in a Windows Active Directory environment
- MCSE Desktop Infrastructure
- Analytical and problem solving skills
- Knowledge of project management methodology
- Good time management skills
Desktop Engineer - California, United States - Teradata
Description
Teradata is currently hiring a Desktop Engineer to join our Information Technology Service Operations team. This position will primarily function supporting the company's San Diego employees. This is an exciting full-time opportunity to work with the leader in data warehousing technology.
What You'll Do
In this role you must have a mastery level of knowledge supporting, managing, and implementing Microsoft Windows and Apple Mac OS .
What Makes You a Qualified Candidate
What You'll Bring
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
Our Company
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers' customers—to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.