Director, Sales and Customer Success Enablement - San Francisco, CA, United States - Thrive Global

Description

Director, Sales and Customer Success Enablement

• 5+ years experience in a high-performance sales organization in sales, enablement, or learning and development
• A strong understanding of the sales and customer success environments, including sales and customer success content, tools and training
• Experience with content management and learning management systems
• Able to build internal relationships with sales, customer success and marketing
• Fast learner who is driven by new challenges and experiences
• Strong presentation skills, with the ability to present topics clearly and succinctly
• Adaptable with ability to react quickly to changing direction without sacrificing quality
• Ability to work successfully in a high-energy, fast paced, rapidly changing environment

Responsibilities

• As the Director of GTM Enablement, you'll play a critical role in onboarding, ramping and developing the go-to-market teams
• You are a key link between sales, customer success, marketing and product ensuring consistent use of materials, messaging and support across these key functions
• Work with sales and customer success leadership to develop, execute, optimize and assess enablement programs
• Determine sales and customer success enablement priorities with sales and customer success stakeholders
• Communicate enablement strategy and KPIs to stakeholdersBuild a trusted relationship with sales reps and customer success managers
• Serve as a liaison between sales, customer success, marketing and product teams
• Provide effective onboarding and training programs for sales reps and customer success managers
• Lead the planning and executing of sales training events including sales kickoff
• Coordinate educational content for ongoing training
• Facilitate content creation and use with sales, customer success and marketing teams
• Gather and relay feedback to continuously iterate on the enablement strategy
• Use performance data to identify knowledge or skill gaps across the sales and customer success teams
• Lead a professional, high-performing team by providing ongoing mentoring, coaching, and feedback to support optimal performance and development of team members

Qualifications

• Bachelor's degree
• 5+ years experience in a high-performance sales organization in sales, enablement, or learning and development
• A strong understanding of the sales and customer success environments, including sales and customer success content, tools and training
• Experience with content management and learning management systems
• Able to build internal relationships with sales, customer success and marketing
• Excellent communication skills
• Fast learner who is driven by new challenges and experiences
• Strong presentation skills, with the ability to present topics clearly and succinctly
• Adaptable with ability to react quickly to changing direction without sacrificing quality
• Ability to work successfully in a high-energy, fast paced, rapidly changing environment

Responsibilities

• As the Director of GTM Enablement, you'll play a critical role in onboarding, ramping and developing the go-to-market teams
• You are a key link between sales, customer success, marketing and product ensuring consistent use of materials, messaging and support across these key functions
• Work with sales and customer success leadership to develop, execute, optimize and assess enablement programs
• Determine sales and customer success enablement priorities with sales and customer success stakeholders
• Communicate enablement strategy and KPIs to stakeholdersBuild a trusted relationship with sales reps and customer success managers
• Serve as a liaison between sales, customer success, marketing and product teams
• Provide effective onboarding and training programs for sales reps and customer success managers
• Lead the planning and executing of sales training events including sales kickoff
• Coordinate educational content for ongoing training
• Facilitate content creation and use with sales, customer success and marketing teams
• Gather and relay feedback to continuously iterate on the enablement strategy
• Use performance data to identify knowledge or skill gaps across the sales and customer success teams
• Lead a professional, high-performing team by providing ongoing mentoring, coaching, and feedback to support optimal performance and development of team members

Thrive Global is the leading behavior change technology company helping individuals and companies reach peak performance, ultimately ending the stress and burnout epidemic. We're leading the global conversation about well-being and performance and creating tools and programs that help people go from knowing what to do to actually doing it. As the Director of GTM Enablement, you'll play a critical... role in onboarding, ramping and developing the go-to-market teams. You are a key link between sales, customer success, marketing and product ensuring consistent use of materials, messaging and support across these key functions. How You'll Contribute:

• Work with sales and customer success leadership to develop, execute, optimize and assess enablement programs

• Determine sales and customer success enablement priorities with sales and customer success stakeholders

• Communicate enablement strategy and KPIs to stakeholdersBuild a trusted relationship with sales reps and customer success managers

• Serve as a liaison between sales, customer success, marketing and product teams

• Provide effective onboarding and training programs for sales reps and customer success managers

• Lead the planning and executing of sales training events including sales kickoff

• Coordinate educational content for ongoing training

• Facilitate content creation and use with sales, customer success and marketing teams

• Gather and relay feedback to continuously iterate on the enablement strategy

• Use performance data to identify knowledge or skill gaps across the sales and customer success teams

• Lead a professional, high-performing team by providing ongoing mentoring, coaching, and feedback to support optimal performance and development of team members Must Haves:

• Bachelor's degree

• 5+ years experience in a high-performance sales organization in sales, enablement, or learning and development

• A strong understanding of the sales and customer success environments, including sales and customer success content, tools and training

• Experience with content management and learning management systemsAble to build internal relationships with sales, customer success and marketing

• Excellent communication skills

• Fast learner who is driven by new challenges and experiences

• Strong presentation skills, with the ability to present topics clearly and succinctly

• Adaptable with ability to react quickly to changing direction without sacrificing quality

• Ability to work successfully in a high-energy, fast paced, rapidly changing environment Our Mission Thrive Global's mission is to end the stress and burnout epidemic by offering companies and individuals sustainable, science-based solutions to enhance well-being, performance, and purpose, and create a healthier relationship with technology. Recent science has shown that the pervasive belief that burnout is the price we must pay for success is a delusion. We know, instead, that when we prioritize our well-being, our decision-making, creativity, and productivity improve dramatically. Thrive Global is committed to accelerating the culture shift that allows people to reclaim their lives and move from merely surviving to thriving. Thrive Global focuses on Professional Services and Corporate Wellness. Their company has offices in Los Angeles, New York City, and San Francisco. They have a mid-size team that's between employees. To date, Thrive Global has raised $7M of funding; their latest round was closed on August 2016. You can view their website at or find them on Twitter, LinkedIn, and Product Hunt

Company information

Thrive's mission is to unlock human potential by ending the stress and burnout epidemic. We offer companies and individuals sustainable, science-based solutions to enhance both mental and physical well-being and performance, purpose and relationship with technology. We are committed to accelerating this culture shift around the world.This page is meant to be a safe place for honest, respectful conversation, and Thrive will delete comments that attack others because of their race, ethnicity, national origin, gender, sexual orientation, political or religious affiliations, or medical or physical condition. For more information, please see LinkedIn's Professional Community Policies.

Technology, Employee Wellbeing, Mental Health and Wellness, Stress Management, Productivity Training, Behavioral Change, Employment Services, Health and Wellness, Media and Publishing, Personal Development

Company Specialties:
human resources, well-being, science, and healthcare

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