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    QA Consumer Complaints Senior Supervisor - Idaho Falls, United States - Idaho State Job Bank

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    Description


    QA Consumer Complaints Senior Supervisor at Melaleuca in Idaho Falls, Idaho, United States Job Description 'Enhancing the Lives of Those We Touch by Helping People Reach Their Goals' For over 34 years, Melaleuca has taken this mission statement to heart.

    It is our guiding principle.

    Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us.

    We carefully craft products you use every day with the highest standards of safety, health, and wellness in mind.

    We are always on the lookout for exceptional talent that wants to be a part of something more than just a company but someone who shares in our mission of 'Enhancing Lives'.

    If this is you, Melaleuca's got a place for you, right on the front lines of a world-class company where your training, your talents, your experience and your enthusiasm can make an impact-right from day one.

    This position offers you the opportunity to make a difference at one of the world's top health and wellness companies as you assume the role of Supervisor over our Customer Complaints on the Quality Assurance team.

    You will expand your skills and experience across by supervising a team of quality professionals focused on improving all of our products.

    We foster an open, energizing and collaborative environment and our team is made up of passionate professionals who deliver to high standards but also have fun in the process.

    While R&D is a strategic driving force in our global organization our QA team is relatively small, so your successes will be noticed.

    Job Summary The Consumer Complaints Supervisor has responsibilities to develop, implement, maintain and manage all personnel, systems and documentation of consumer complaints.

    This individual will work closely with other functions within Melaleuca and external partners to perform root cause analysis and recommend production process change to eliminate failure modes in the future.

    Duties and Responsibilities + Implement, document, and maintain systems for performing review, completion and recording of consumer complaints. + + Manage the evaluation, investigation, tracking and completion of complaints and Quality Events.

    + + Identify root causes and recommend changes to forward production processes or product design to eliminate similar failure modes in the future.

    + + Collaborate with Manufacturing, R &D, Customer Support, Marketing and other appropriate groups for adequate evaluation of complaints and production defects to determine appropriate corrective action.

    + + Provide summary of complaint reports to marketing to identify, execute and follow-up on potential improvements. + + Provide trending and analysis of consumer complaints for the Annual Product Review. + + Manage/supervise/complete Quality Events (Incident Reports, Deviation Reports, Non-Conforming Material Reports, Corrective Actions/Preventive Actions and Investigations) within MasterControl. + + Manage/supervise/complete change controls within MasterControl. + + Leads the 'Records and Change Control' QAKE team. Additional + Performs other duties as assigned or needed. + + Destruction of outdated documents and investigation samples according to guidelines. Supervision of Others + May supervise up to seven people.

    Minimum Qualifications + Proven background of supervising and developing QA professionals + + Bachelor's degree (or better) in an applied science (engineering and/or design preferred) with 5+ years of Quality Assurance experience in a regulated industry.

    + + A working knowledge of CFRs regarding the manufacturing and distribution of drug products. + + Excellent mathematical and statistical skills especially related to practical application. + + Excellent verbal and presentation skills. + + Ability to organize, coordinate projects and work well interdepartmentally. + + Ability to perform multiple tasks in a fast paced setting with efficiency and accuracy. + + Self starter, task oriented. + + Computer word processing, spreadsheet, and database skills.

    + + Bachelors of Science degree in chemistry, biochemistry related natural science field + Ability to hold product research and development activities in strictest confidence.

    Just as important as your experience and skills will be the following characteristics and competencies:
    + A natural orientation for continuous improvement and problem solving. + A collaborative approach and willingness to engage in an environment of active idea sharing. + Sharp organizational skills and the ability to multi-task in a fast-paced environment. + The ability to produce consistent quality under deadline pressure while paying careful attention to detail. + Self-motivation and a strong sense of ownership and accountability. + Seniority Level Mid-Senior level + Industry + Biotechnology + Consumer Goods + Pharmaceuticals + Employment Type Full-time + Job Functions + Manufacturing +

    Quality Assurance External Company Name:
    Melaleuca, Inc


    External Company URL:
    Street: 735 W. 25th St. To view full details and how to apply, please login or create a Job Seeker account


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