Front Office Manager- Holiday Inn Columbia-Jessup - Remington

Description

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location Description

7900 Washington Boulevard, Jessup, Maryland 20794

The outstanding Holiday Inn Columbia East-Jessup features an active lobby with an open, inviting feel. Complimentary shuttle service within a 5 mile radius. Enjoy a dining experience in our restaurant, enjoy a drink at the bar, workout in our fitness center or relax in our beautiful outdoor pool. Feel at home in our fresh, comfortable guest rooms featuring energy efficient lighting, electronic do not disturb signs, high definition flat panel televisions, refrigerators, and more.

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests