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Richardson

    Technical Consulting Engineer - Richardson, United States - Cisco

    Cisco
    Cisco Richardson, United States

    3 weeks ago

    Cisco background
    Description
    Technical Consulting Engineer - Optical HTTS


    Location:
    Alternate Location
    Area of Interest
    Customer Experience
    Compensation Range
    80900 USD USD
    Job Type
    Professional
    Networking, Wireless, Mobility
    Job Id
    1422075
    What You'll Do

    Provide second/third level technical support for Optical and Data/IP technologies to Cisco customers, partners, account teams, and other TAC engineers.

    Apply analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
    You will provide support on a world-wide basis
    Work on problems of diverse scope where analysis requires evaluation of identifiable factors
    Provide technology/product/troubleshooting training and intellectual property material as the need arises
    Act as a focal point for customer transport network problem resolution
    Effectively utilize moderate to complex lab setups to recreate and solve problems
    Submit complete and accurate defect reports in the area of expertise
    Interact across TAC teams and development teams at peer level
    Receive minimal direction, no instruction on routine work, and general instruction on new assignments
    Who You'll Work With
    US Optical TAC covering global

    customers.

    Typically work with lower-level CSE's, VARs, OEMs, Service Providers, end-users & internal engineering departments
    Optical Technology refreshes with new IP+Optical platforms, below are some examples:
    Optical platforms such as NCS1K, NCS2K, NCS4K. Verizon, ATT, Charter and US Signal are some key customers. This platform brings Optical + IP customers on one single platform and introduces Optical SDN controller
    Who You Are
    Do you possess all the qualities below? Then Cisco is looking for you.
    Communicate effectively both verbally and in written
    Demonstrated ability to determine problems and deliver known solutions
    Determine root cause and resolution for previously unknown problems
    Ability to work effectively with and provide mentorship to other members of the workgroup
    Experience with handling critical customer issues/problems
    Working with multi-functional teams
    Database experience (Oracle, SQL, Sybase)
    CCOS certification (either SONET or SDH)
    CCNA, CCNP, or higher networking certification
    BS in CS or EE or equivalent experience
    Minimum Qualifications

    4+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc) working with Cisco NCS1K, NCS2K, NCS4K, NCS4200 platforms.

    4+ years solid understanding of Networking industry, Products and Protocols
    Strong analytical and troubleshooting skill
    Strong Communication skills (Written and Verbal)
    Why Cisco
    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
    We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can't put us in a box
    But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
    Day to day, we focus on the give and take.

    We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.

    Because without diversity of thought and a dedication to equality for all, there is no moving forward.
    So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us
    Message to applicants applying to work in the U

    S and/or Canada:


    When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S.

    and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target.

    Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training.

    Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
    U.S. employees have access


    to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

    Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

    Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.

    We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

    Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components.

    For quota-based incentive pay, Cisco typically pays as follows:

    .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
    1.5% of incentive target for each 1% of attainment between 50% and 75%;

    1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

    For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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