Patient Services Intake Specialist - Minneapolis, United States - Colon & Rectal Surgery

Description

The Patient Services and Intake Specialist is responsible for patient registration, scheduling of patients in a call center environment while maintaining a high level of customer service.

This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Coon Rapids location.

Sign-On Bonus Eligible

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Answer a high volume of inbound calls in a timely, pleasant and professional manner.
• Accurately and efficiently schedule new and established patients.
• Communicate all pertinent patient information regarding their call such as appointment information, directions, check-in times, referral information, and copayments.
• Verify and document demographic and insurance information as defined by current business practices.
• Any and all other duties as assigned

• High School diploma/GED or equivalent
• Customer Service experience required
• Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
• Experience in call center environment preferred

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic or office during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations in the Twin Cities metro area as required

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

• Clinic/call center office setting

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.