Remote Contact Center – Temp CSR - Miami
1 month ago
Job summary
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills empathy patience and attention to detail during data entry while speaking with members This role is an important part of our commitment to the happier and healthier life of our members.Responsibilities
- Assist inbound inquiries from health plan members representatives regarding transportation services offered through our health plan partners.
- Actively listen respond quickly professionally to all customer calls.
- Meet or exceed productivity metric goals including Average Handle Time Quality Assurance Calls per hour Customer Satisfaction after call survey.
Job description
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