Assistant General Manager - San Francisco, United States - Starlite

Description

About the Beacon Grand

The Beacon Grand is quintessential San Francisco, symbolizing progressive thinking while also celebrating its storied heritage. Launched during the Prohibition Era as the Sir Francis Drake, the fully-renovated hotel offers today's travelers a new way to visit San Francisco. Its 418 rooms and thoughtful shared spaces bring modern design to life with restored architectural details. Guests are looked after by the hotel's novel Social Hosts, who create a warm, convivial atmosphere as they facilitate stays that are personally-tailored, unique, and full of discovery. Inside, visitors and locals mix and mingle in the communal living room and lively gathering spot, Beacon Lounge and the iconic Starlite (coming early With everything from walkable shops and restaurants to cable cars outside the front door, the central and connected Union Square location is the perfect home base for exploring San Francisco.

Job Summary:

The Assistant General Manager (AGM) will orchestrate a remarkable evening at Starlite for all guests and team members - from start to finish. The AGM will be responsible for coordination, planning and detailing of all events at the lounge. Act as a liaison to VIPs, Investors, and traveling restaurant and bar industry greats, acting as their "point-of-contact" for visiting Starlite.

• Cultivate one of the most welcoming spaces in Union Square - a place to see and be seen
  by locals and tourists alike, ensuring a fun time is had by all.
  
• Drive the culture of Excessive Hospitality. Foster creativity in planning and arranging for
  special touches for VIP and special guests of all kinds.
  
• Effectively manage the door and flow of patrons to ensure guest satisfaction, operational
  execution and revenue optimization.
  
• Manage all guest facing communication, including phone and emails
• Manage the planning of semi-private events and large party reservations sat Starlite,
  from initial guest contact to final payment
• Accurately and clearly communicate all group specifications, detail and history to
  appropriate operational departments, ensuring that all specifications are implemented and
  executed to established guidelines
• Continually improve service through observation, collaboration and discussions with
  guests, staff, sales teams, Beacon Grand leadership, and ownership. Host open and
  productive conversations with chef & bar leads to edit and adapt until Starlite sings
  Inspire and educate the staff. Most importantly, show how it's done
• Cover the basics: cleanliness, timeliness, and consistency; follow the laws and mandates,
  demonstrate the qualities of a respectful citizen of our San Francisco community
• Find new and fun ways to ensure profitability - consider community and connection as
  key levers to pull.
• All other duties as assigned

Education and Experience
•

• Bachelor's degree in Hospitality or related business discipline, or equivalent experience
• At least three (3) years of Food & Beverage management experience required
• Lifestyle / luxury hotel / Bar / Lounge experience required, opening experience a plus
• CA / San Francisco experience preferred.

Skills Required

• Warm & personable
• Easily connects with others - you can talk sports, SF history, jewels, donuts, etc
• Feels energized by creating a fun place where people connect and have a good time
• You're a true team player who can set your ego aside and find win-for-all solutions
• Highly, highly service trained - you can effortlessly show others how to serve in an
• Unpretentious, yet high quality food & beverage environment
• Listens, speaks and writes clearly in order to negotiate, follow through, and effect
  change
• You have a sharp eye - you notice the alignment of napkins, spoons and forks, a body
  stance and how it welcomes or hinders guests from entering
• A resourceful, self-motivated leader who's comfortable navigating ambiguity and carving
  a new path with minimal direction
• You have an appreciation for and commitment to cocktail culture, the resurgence of San
  Francisco nightlife and your own personal growth

Physical Requirements

• While performing the duties of this job, the employee is regularly required to bend, push,
  pull, stand, walk, talk, or hear
• Frequently required to use hands to finger, handle, or feel objects, or telephone
• Long hours sometimes required to include weekends and holiday
• Medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds
  of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Compensation Details
Exempt $80,000 to $90,000 plus Bonus Hourly

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k,
Commuter Benefits, Life insurance, Dining & Lodging Discounts

More detail about Starlite, please visit