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- Manage, coach, and mentor administrative teammates, providing both day-to-day support and long-term career development of team members in multiple clinics
- Jump in and cover any of the support positions when needed for the benefit of the team
- Oversee daily operation of multiple clinics with a deep understanding of operational flow for all clinical disciplines and departments
- Collaborate with other disciplines to improve customer experiences, satisfaction, and outcomes
- Coordinate and lead training, special events, and meetings
- Assist in the coaching, training, and development of new teammates and act as a liaison for new hires
- Partner with the Area Director on the maintenance, development, preparation, and interpretation of center reports
- Develop a deep understanding of the Cortica Care Model and articulate it to families and teammates when needed
- In collaboration with the Area Director, lead Area-level culture initiatives and committees
- Manage the Area's supply and inventory system
- Lead safety initiatives for multiple clinics and show sincere interest in team member wellbeing
- Lead by example, demonstrate maturity, and exude professionalism
- Exemplify Corti ca's core values and communicate our vision and mission to team members and customers as needed
- Address operational site concerns and issues (e.g., physical space, materials, room assignments, cancellations, subs, etc.)
- Work on other duties and priorities at the discretion of your manager
- You received a bachelor's degree or associate degree plus equivalent work experience.
- You bring 3+ years of practical experience or equivalent experience in an office setting, preferably in a healthcare organization.
- You have 1+ years of management experience leading administrative teams.
- You are eager and willing to travel to clinic/center sites to ensure operational excellence.
- You are skilled in dealing with conflict and navigating difficult conversations.
- You bring experience operating in a fast-paced environment.
- You possess excellent communication skills.
- You are highly reliable and well-organized.
- You are skilled at using software and systems including electronic medical record systems and Microsoft Office products.
- In this role you are occasionally required to stand, walk, sit, climb, balance, kneel, crouch, or crawl; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- In this role you must occasionally lift and/or move up to 40 pounds.
- You preferably know HIPAA regulations to safeguard patient information.
Clinical Operations Manager - San Rafael, United States - Cortica
Description
Cortica is looking for an Operations Manager to join its growing teamAs Operations Manager, you will serve as Cortica's first level of leadership for clinic operations. With oversight responsibilities for multiple clinic locations in a rapidly growing organization, you will play a pivotal role in ensuring that Cortica's strategic goals and mission translate into successful tactical operations. In addition to leading office administration and support staff, you will work closely with the Area Director to further Cortica's culture of excellence and teamwork.
We are a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission
Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status, or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual's qualifications and ability to successfully perform the job responsibilities.
What will you do?
The base pay range for this opening is $72,800 to $84,000. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.
About Cortica:
Cortica is a leading provider of advanced neurological therapies for children with autism and other developmental differences. We offer in-home, in-clinic, and telehealth services that empower families to achieve long-lasting, transformative results.