Home Based Professional - Richmond, VA - beBeeMemberServiceRepresentative

    beBeeMemberServiceRepresentative
    beBeeMemberServiceRepresentative Richmond, VA

    23 hours ago

    Job title: Home Based Specialist

    Description

    Role Purpose

    The purpose of this role is to provide information and exceptional member service to internal/external members and other callers via telephone, written and electronic media. Ensure a positive image of the credit union is conveyed by providing a variety of interactions, accounts, and services to members.

    Essential Duties & Responsibilities

    1. Process financial transactions accurately with high levels of member service within established authority.
    2. Navigate multiple systems while interacting with members regarding inquiry types which include but are not limited to: products and services, account information and transactions, electronic services.
    3. Guide members through troubleshooting or navigating online banking services including loan processes bill pay services.

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