- Receive and document death referrals from partner agencies, including organ procurement organizations, funeral homes, hospices, and medical examiners.
- Provide guidance and education to referral sources regarding the eye donation process, including state-specific and partner-specific policies and procedures.
- Conduct preliminary screening of potential donors to assess medical suitability in accordance with Saving Sight SOPs, EBAA standards, FDA regulations and HIPAA requirements.
- Collaborate with internal and external stakeholders to coordinate logistics related to donor evaluation and recovery.
- Access and utilize internal and external information systems to accurately record and manage referral and donor data, maintaining strict confidentiality in compliance with HIPAA and other applicable privacy laws.
- Engage with the families of potential donors to communicate donation opportunities, determine legal authorization, and complete donor risk assessments.
- Review and interpret medical records to evaluate donor suitability and ensure accurate documentation.
- Maintain compliance with HIPAA, Saving Sight Standard Operating Procedures, EBAA Standards, FDA regulations, and respective state Uniform Anatomical Gift Acts (UAGA) at all times.
- Accurately transcribe and record information, ensuring thorough and timely documentation within eye bank systems.
- Assist with daily departmental tasks and provide support for special projects or assignments.
- Strong interpersonal, written, verbal, and phone communication skills.
- Strong organizational skills, critical thinking, problem-solving abilities and attention to detail.
- Ability to work independently, with limited direction, and in a team environment.
- Proficient in using multiple screens and systems including Microsoft Office, databases, and web applications.
- Demonstrated ability to maintain confidentiality and exercise professionalism and objectivity.
- High school diploma or equivalent required.
- Must have reliable transportation.
- A minimum of one (1) year of work experience in a call center or other customer service environment.
- Knowledge of medical terminology.
- Frequent periods of intense concentration.
- Able to manage the demands of extended computer, print, and phone use.
- Moderate manual dexterity for basic keyboarding.
- Must be able to sit and/or stand for long periods of time.
- Ability to lift and move 20 pounds.
- Standard office setting with typical working conditions.
- Position may involve frequent interruptions and shifting priorities.
- Must be available to work scheduled holidays and weekends.
- Position may be eligible for hybrid work based on business needs
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Donor Services Coordinator - Kansas City - Saving Sight
Description
Donor Services CoordinatorPay: $23.82/hr.
Hybrid Schedule: 11:00 PM - 11:00 AM | Rotating Nights: M/Tu/Fri & Sat/Sun/Wed/Thur
Position Purpose:
The Donor Services Coordinator plays a critical role in the eye donation process by coordinating and facilitating donor referrals, supporting partner agencies, and engaging with donor families. This position ensures compliance with regulatory standards and internal procedures while maintaining a high level of accuracy and professionalism in a time-sensitive healthcare environment.
Responsibilities:
Saving Sight is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
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Service Coordinator
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Service Coordinator
Only for registered members Kansas City
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Service Coordinator
Only for registered members Kansas City, MO
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Service Coordinator
Full time Only for registered members Kansas City
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Service Coordinator
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Service Coordinator
Only for registered members Kansas City, Missouri, United States
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Service Coordinator
Only for registered members Kansas City, Missouri, , United States
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Service Coordinator
Only for registered members Kansas City, Missouri, United States
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Client Service Coordinator
Only for registered members Kansas City
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Service Operations Coordinator
Only for registered members Kansas City
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Service Operations Coordinator
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Student Services Coordinator
Full time Only for registered members Kansas City
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Client Services Coordinator
Only for registered members Kansas City
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Victim Services Coordinator
Full time Only for registered members Kansas City
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Patient Service Coordinator
Only for registered members Kansas City
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patient service coordinator
Only for registered members Kansas City
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Office Services Coordinator
Only for registered members Kansas City
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Victim Services Coordinator
Part time Only for registered members Kansas City
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Client Service Coordinator
Only for registered members Kansas City, Missouri, , United States
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Coordinator, Managed Services
Only for registered members Kansas City
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Service Operations Coordinator
Only for registered members Kansas City, MO