- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
- Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
- Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers
- Other duties as assigned
- High School Diploma or equivalent
- Prior experience as a Service Advisor is helpful, but not required
- Professional appearance and proven ability to work in a process driven environment
- Possess valid driver's license
- Ability to work five days per week
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,000 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement
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Service Advisor - San Jose, United States - Bruce's Tire & Auto Service
Description
Overview:Bruce's Tire & Auto Service has been in business since 1936, and has been operated by the same family for generations. We strive to create a family-like atmosphere for our team, and our customers. We specialize in everything that rolls. From passenger and light truck tires, to medium truck tires, to industrial and agricultural tires. Bruce's also specializes in mechanical repairs, such as brakes, suspension, and engine diagnostics. We are looking for good people that we can grow with.
COMPENSATION: $55,000-$80,000 DEPENDING ON EXPERIENCE
The Sales/Service Writer is responsible for selling and promoting all products and services offered by Bruce's by following the company's store standards and expectations.
Essential Roles and Responsibilities:
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