Customer Service Administrative Support - Scranton, PA
1 day ago
Job description
Key Responsibilities
- Serve as the primary point of contact for employee inquiries related to the Employee Purchase Program, providing timely and accurate responses.
- Coordinate with distribution partners to resolve issues and ensure efficient processing of employee purchases.
- Collaborate with various internal departments to support program requirements and address operational needs.
- Maintain detailed records of employee transactions, communications, and program activities for reporting and auditing purposes.
- Utilize business applications such as JD Edwards (JDE) and Salesforce to manage data, track requests, and facilitate workflow.
- Monitor program compliance and escalate concerns as needed to appropriate stakeholders.
- Contribute to process improvements to enhance the overall employee experience within the program.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Prior experience in customer service, administration, or a related field.
- Knowledge of JD Edwards (JDE) and Salesforce is a plus.
- Exceptional organizational skills and attention to detail.
- Strong verbal and written communication abilities.
- Ability to multitask, prioritize, and work collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Core Competencies
- Customer Focus: Demonstrates a genuine commitment to providing excellent service to employees.
- Teamwork: Works effectively with colleagues, partners, and departments to achieve shared goals.
- Problem Solving: Proactively identifies issues and implements solutions.
- Adaptability: Adjusts to changing priorities and program needs.
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