Network Voice Engineer - Dallas, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Dallas, United States

    4 weeks ago

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    Description
    Job Description:
    • Expert level understanding of the following Cisco Unified Communication Products
    • CUCM 11.5 and later.
    • CUC 11.5 and later.
    • Cisco Emergency Responder(CER) 11.5 and later.
    • SIP Trunks, E1/ T1(CAS,CCS), FXS /FXO etc.,
    • Gateway protocols: H323, SIP, MGCP, SCCP.
    • IM Presence & Jabber.
    • Cisco SIP/SCCP Phone registration and troubleshooting.
    • ble to analysis the SIP/MGCP/H323 logs.
    • ble to configure analog gateways/phones as per the customer requirements and standards.
    • Good understanding of UCS machines, ESXI, CIMC etc.
    • Deep understanding of Media resources and can configure them in real time as per customer need.
    • Good knowledge of Webex Control Hub and Cisco Cloud related to Cisco Voice infrastructure.
    • Good understanding and basic troubleshooting skills of switching - LAN, WAN, VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP.
    • Good understanding and basic troubleshooting skills of any recording server like Higher Ground(preferred), Nice Perform 4.5 and later.
    Key Skills:
    • bility to analyze, configure and troubleshoot large Cisco voice networks.
    • Confident communicator in both verbal and written communications, that can explain technology to non-technical audiences.
    • Proven planning, prioritization and organizing skills.
    • Knowledge in incident and problem management practices
    • Possess strong analytical, attention to detail, coordination, reporting and problem-solving skills.
    • Implement effective and efficient policies, processes and procedures. Where possible look for automation opportunities.
    • Be responsible for the day-to-day incidents and problem management central function across the team.
    • Be responsible for data analysis trends and reporting to senior stakeholders in both the business and technology side.
    • Report on the governance of specific KPIs and develop recommendations and run with ad-hoc projects to improve quality adherences.
    • proven track record of collaborating in a global environment.
    • Experienced in stakeholder engagement and management.
    • Drive for continuous learning, results orientation and teamwork.
    • bility to drive change through innovation & process improvement.
    • Proven crisis management skills.
    • Proven leadership skills.
    • Provides consultation to independently solve problems in broad, complex, and unique networks with mixed media and protocols.
    • Provides systems/product training both internally and externally and intellectual property material.
    Qualifications /Certifications:
    • CCNA and CCNP in Cisco Voice Collaboration(required).
    • CCIE Written or Lab (Add value).