Account Support Representative - St Charles, United States - NIDEC MOBILITY AMERICA CORPORATION

Description

RESPONSIBILITIES

This position requires regular attendance and promptness. The applicant must exercise a high level of diplomatic skill in dealing with both the Companys customers and inter-company personnel when gathering and communicating required data.

Maintains and enters all sales order information in the Company computer system and develops, compiles, and maintains data on customer related issues in PC software applications

Provides customers with requested information through both verbal and written communication

Process and distributes daily production reports to management and supervisory personnel

Selects the product and processes the necessary paperwork to initiate daily shipments based on the customers requested delivery requests

Records distribution center complaints and follows ups to assure corrective action is implemented

Expedites all inter-company functions to assure timely shipment of product

Assists in the development of production schedules for specific product lines

Prepares a variety of month-end reports for management distribution

Support and participation in the Companys management and quality system including continuous improvement efforts

Supports the Materials Department personnel in data collection, analysis, expediting, and reporting as required

Assists with annual physical inventory

Supports and implements the Environmental policy as it pertains to work activities

Performs other duties as required or assigned which are reasonably within the scope of the activities enumerated above

Skills and Experience

Minimum 1-2 years of previous customer service experience with a demonstrated ability to deal with customers

Strong PC skills with proficiency in Microsoft Office, Word, Excel and Access

Excellent written and verbal communication skills

Pleasant telephone etiquette and interpersonal skills

Familiarity with alpha/numeric keyboard