CyberSecurity SOC Analyst 2/3 - Greendale, United States - EY

EY Greendale, United States

3 weeks ago

Description

En EY, tendrás la oportunidad de construir una carrera tan única como tú, con la escala global, el apoyo, la cultura inclusiva y la tecnología para convertirte en la mejor versión de ti.

Y contamos con tu voz y perspectiva únicas para ayudar a EY a ser aún mejor. Únete a nosotros y construye una experiencia excepcional para ti, y un mundo laboral mejor para todos.
La oportunidad
Trabajarás con variedad de clientes para brindarles servicios profesionales y participarás en actividades de desarrollo del negocio. A cambio, puede esperar un aprendizaje y desarrollo de primera clase adaptado a sus intereses y motivaciones únicos.

Tendrás todas las habilidades, conocimientos y oportunidades para progresar y estar listo para construir un mundo laboral mejor para nuestra gente, nuestros clientes y las comunidades que nos apoyan.

Tus principales responsabilidades
Asegurar el funcionamiento correcto de la solución, dando soporte a problemas que salgan a diario.
Ayudar al cliente en analizar, diagnosticar, replicar problemas hasta su solución.
Mantener una comunicación constante con el cliente, comunicando avances y estatus en la solución de problemas.

Ejecutar, dar soporte y mantenimiento a proyectos de tecnología después del periodo de transición, asegurando que fueron implementados de manera correcta.

Cumplir con el SLA (service level agreement) establecido con el cliente,
Dar seguimiento a incidentes
Documentación de soluciones frecuentes
Experiencia liderando equipos de soporte
Llevar métricas de cumplimiento de incidentes, tiempo de resolución, complejidad y mejores prácticas de soporte
Experiencia creando planes de soporte para distintos tipos de aplicaciones en distintas tecnologías.
Para poder optar al puesto debes tener

Conocimiento en idiomas:
Español e Ingles

Lo que buscamos
Estamos buscando líderes que tengan una visión creativa y la confianza para convertir esa visión en realidad.

Tendrás mucha autonomía en la ejecución de tus actividades, por lo que también deberás tener la habilidad de tomar la iniciativa y buscar oportunidades para mejorar nuestras relaciones y procesos actuales.

Aprendizaje continuo:
Desarrollarás la mentalidad y las habilidades necesarias para afrontar lo que venga después.

El éxito lo defines tú:
Te proporcionaremos las herramientas y la flexibilidad para que puedas tener un impacto significativo, a tu manera.

Liderazgo transformador:
Te daremos las ideas, el entrenamiento y la confianza para ser el líder que el mundo necesita.

Cultura diversa e inclusiva:

Se le aceptará por lo que es y se le permitirá utilizar su voz para ayudar a otros a encontrar la suya.

Si puedes demostrar que cumples los criterios anteriores, ponte en contacto con nosotros lo antes posible.
La experiencia excepcional de EY. Es tuya para construirla.
EY | Construyendo un mundo laboral mejor

EY existe para construir un mundo laboral mejor, ayudando a crear valor a largo plazo para los clientes, las personas y la sociedad y a construir la confianza en los mercados de capitales.

Con la ayuda de los datos y la tecnología, diversos equipos de EY en más de 150 países proporcionan confianza a través de la garantía y ayudan a los clientes a crecer, transformarse y operar.

Trabajando en las áreas de aseguramiento, consultoría, derecho, estrategia, impuestos y transacciones, los equipos de EY plantean mejores preguntas para encontrar nuevas respuestas a los complejos problemas a los que se enfrenta el mundo actual.

#J-18808-Ljbffr

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