Mission Planning Subject Matter Expert-Team Lead - Richmond, United States - Summit Technologies

Description

IT Customer Relationship Manager

Primary Location:
Richmond, Virginia

V-Soft Consulting is currently hiring for an

IT Customer Relationship Manager

for our premier client in

Richmond, Virginia .

Education and Experience "

Bachelor's degree or six (6) years or more of related experience. (6yrs).
Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs).
Experience in Product Line planning, development and management. (10yrs).
Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs).

Knowledge, Skills and Abilities "

Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs).
Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs).
Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs).
Ability to connect strategy to execution; Strategic thinker. (10yrs).


WHAT YOU'LL DO:

Job Responsibilities:
Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
Identifying, championing, and communicating customer needs.

Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.

Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
Responsible for building and maintaining relationships with assigned business partners.
Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
Managing escalations related to technology procurements, projects and service delivery requests.

Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S.

V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call

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