Product Support Coordinator ProResources - Geismar, United States - Herc Rentals

Description

The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of clients
• Manage a rental fleet inventory mix
• Become a safety expert and change agent
• Become an expert in the equipment rental industry
• Be promoted and grow their career

Responsibilities

• Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
• Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
• Generate, process, analyze and review a small selection of daily business reports
• Schedule delivery and pickup of equipment on a timely basis
• Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
• Provide sales support to Sales Representatives that have contact with customers outside of your branch
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Learn and follow all company procedures and protocols
• Support all team members
• Perform additional duties as assigned

Professional Experience

A valid U.S. Driver's License Be able to regularly lift 50lbs or more Ability to sit, stand, and walk for extended periods of time Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time Must be able to work indoors and outdoors when required of the job

Educational Background

H.S. Degree Required, College Degree Preferred

Skills

• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Strong interpersonal skills
• Teamwork
• Listening Skills
• Ability to communicate effectively and efficiently
• Dependability

Compensation Data

$24/hr to $28/hr

Req #:

Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors .