Field Service Technician - San Leandro, United States - Amano McGann, Inc

Amano McGann, Inc San Leandro, United States

2 weeks ago

Description

Job Description

Key Responsibilities:

Provide technical service of automated parking systems, provide timely notification of problems or
delays.
Technological knowledge
Assist with project set-up, installation, and customer training.
Research and gain working knowledge via hands on and Amano McGann LMS on new hardware, devices, and tools to provide better system solutions and installation and troubleshooting efficiency.
Complete PCI checklist when servicing applicable service issues.
Maintain and operate company fleet vehicles in a safe manner.
Generate service tickets as needed and follow up with support until the issues is resolved.
Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff).
Provide effective communication that creates a collaborative environment with all parties, including Clients; Subcontractors; Branch staff; Project Team, Support personnel, and Corporate staff.
Server setup and testing, PCI compliance checks, new software installation, maintenance of local knowledge base, software upgrades.
Setting up and configuring application and SQL servers.
In depth PC Hardware troubleshooting skills
Understanding of computer domains, Active Directory, Shares, Users and Groups in a MS Windows domain environment
Qualified individuals must have strong communication skills, written and verbal, strong understanding of computer systems, networks, domains, etc.

Work Environment Requirements:

Able to work outdoors in all climates and conditions as needed.
Maintain a valid driver's license and good driving record.
Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion.
At times, this position will require kneeling, bending, and working on ladders.
Able to work with hand and power tools as needed.

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