Clair Global - Escondido, United States - Clair Global Corporation

Description

Job Description

Job Description

The Audiovisual Field Service Technician's primary role is the repair and maintenance of integrated audiovisual systems and helping manage the customer relationship.

Job Duties

• Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently.
• Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed audiovisual systems.
• Diagnose, troubleshoot, and maintain installed audiovisual systems consistent with Company best practices and industry standards.
• Complete service ticket documenting all findings, course of action, and results.
• Provide preventative maintenance services for various project types and locations.
• Modify existing control and DSP programs, as necessary.
• Time permitting, assist on installations including rough-in of equipment, pull cable, rigging speakers, projectors, screens, etc., setting racks, testing equipment, terminating cables, racks, wall plates and floor-boxes. Aiming speaker systems, setting gain structure, converging video projectors and video walls.

Job Requirements

• Must be self-motivated with a willingness to work within a team environment with limited direction and a strong work ethic.
• Must be able to meet deadlines and comfortable working in a fast-paced environment managing multiple priorities.
• Must be able to interact directly with customers.
• Interested in learning new skills and technologies.
• Experience servicing or operating high end video production systems (Ross, Sony, Panasonic, etc.), audio systems (L'Acoustics, JBL, Yamaha, Digico, Avid), control systems (Ross, Crestron, Q-Sys, Extron, etc.), and production lighting systems is preferred but not a requirement.
• Requires good written and verbal communication skills, good interpersonal skills, and excellent problem-solving abilities.
• Must be results and detail oriented.
• Requires 3+ years of experience installing and servicing general audiovisual equipment and systems.
• Requires ability to interpret detailed one-line diagrams to install, tune and troubleshoot audio/video systems without corrections.
• Must be able to climb and maneuver in confined spaces.
• Ability to lift 50 lbs. and carry a twelve-foot ladder.
• Requires experience with Internet and Web-related technologies, Microsoft Office Suite and other department and company related software.
• Must have a strong understanding of networking protocols and standards.
• Must feel comfortable connecting and configuring various AV control and signal processors.
• Must be willing to travel and have a valid driver's license.
• Must have AVIXA CTS certification. Prefer CTS-I certification or must be working towards it.