- Previous experience in a hotel or related field is highly desirable.
- High School diploma or equivalent is required.
- Proficiency in computer usage is essential.
- Prior customer service experience is preferred.
- Light lifting - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand throughout entire shift.
- Available for overnight and weekend shifts.
- Maintain a consistently warm and friendly demeanor.
- Possess effective verbal and written communication skills to interact with employees and guests in a professional, attentive, courteous, and service-oriented manner.
- Actively listen, comprehend, and address concerns raised by management and guests.
- Demonstrate excellent multitasking and prioritization skills to meet departmental deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
- Adhere to Company Standards and attendance policies.
- Maintain a high standard of personal appearance and grooming by wearing the appropriate uniform and nametag.
- Ensure compliance with hotel regulations and safety protocols to promote a safe and efficient environment.
- Maximize productivity, identify problem areas, and contribute to the implementation of effective solutions.
- Display proficiency in problem-solving, including the ability to anticipate, prevent, identify, and resolve issues as needed.
- Exhibit willingness to undergo cross-training in other hotel-related areas.
- Fulfill other duties as assigned by management.
- Welcome and greet all guests approaching the Front Desk in accordance with Company and Choice Hotel Standards.
- Perform daily audit of the Hotel and Food & Beverage departments' guest ledgers to reconcile and verify entries.
- Balance and audit room revenue, food and beverage revenue, cashier's reports, and guest and house accounts accurately, including transmitting credit card batches/
- Assist in generating all necessary reports related to hotel operations.
- Investigate and rectify any discrepancies found in daily activity.
- Demonstrate comprehensive knowledge and proficiency in operating all relevant aspects of the Front Desk computer system.
- Efficiently complete all tasks and duties listed in the shift checklist within specified timeframes.
- Gather all essential information when taking room reservations and adhere to company standards while quoting room rates.
- Provide timely responses to guest inquiries regarding restaurants, transportation, entertainment, and other services.
- Address guest queries about hotel amenities, facilities, and operating hours promptly.
- Comply with cash handling and credit policies at all times.
- Stay informed about rates, packages, and special promotions offered by the hotel.
- Familiarize oneself with in-house guests and upcoming groups.
- Recognize closed-out and restricted booking dates.
- Possess knowledge of common hospitality terminology.
- Understand and follow emergency procedures, offering assistance as needed.
- Perform a thorough bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork to close the shift in accordance with hotel standards.
- Respect guests' privacy and follow established Company standards and procedures when entering guest rooms
- Extend a warm and hospitable welcome to all guests, adhering to company standards.
- Responsibly and promptly fulfill immediate guest requests.
- Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
- Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.
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Night Audit - Sioux Falls, United States - Comfort Inn & Suites Sanford Sports Complex
Description
Job Description
Job DescriptionElevate your career in hospitality and be part of an extraordinary team at the Comfort Inn & Suites Sanford Sports Complex. We're seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.
Comfort Inn & Suites Sanford Sports Complex is currently seeking a dedicated and service-oriented Night Auditor to join our team at our newly established hotel facility.
Experience/Education:
Physical Requirements:
General Requirements:
Fundamental Requirements:
Guest Satisfaction:
Safety and Security:
