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    Technical Support Manager - Atlanta, United States - SWM International

    SWM International
    SWM International Atlanta, United States

    3 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    Schweitzer-Mauduit International, Inc. (SWM) is a multinational, diversified engineered materials company which conducts business and operates worldwide. Operating locations include the Brazil, China, France, Germany, Poland, and the United States.

    At SWM, we are focused on helping our customers succeed- it's our mission and our passion.

    We are proud to serve customers who make a world of difference in the markets they operate in, and the products they improve. Every day our papers are used in a diverse range of applications and industries around the world.

    We are problem solvers, innovators, and manufacturing experts.

    Our employees share a passion for our products, customers, and the success of our organization. We generate the ideas, create the innovative solutions, manufacture the products, and deliver the services that have made SWM a global leader for decades.

    The Technical Support Manager is a hybrid role based in the North Atlanta area. The ideal candidate for this role will be responsible for key responsibilities and must possess the required skills below:

    Principal Responsibilities:

    • To grow, and support the sales of SWM products and technical solutions to new and existing customers in various industries (laminates, medical, food packaging, water filtration, etc.)
    • To be the technical expert that differentiates SWM from competition and drives profitable sales both in the acquisition of new customers and the growth and retention of existing customers.
    • Differentiate SWM paper solution offerings from competitors by understanding prospect/customer needs and objectives and applying creativity, innovation, and a value-added technical expertise which will improve the customer's manufacturing processes.
    • Supports the sales and market segment personnel (e.g., opportunity qualification, design of technical solution and determination of value creation, understanding of customer/prospect feedback regarding solution, support in development of solution cost, proposal development for technical solutions) in winning business in a team effort. Gains understanding of competitive supply offerings and specifications.
    • Maintains the existing customer base through customer process knowledge and technical expertise and assists in customer relationship building.
    • Responsible for obtaining insight regarding industry trends and opportunities for development of new application technologies or improvement of existing solutions.
    • Builds relationships with multiple functions (e.g., R&D, operations, quality) in prospect/customer organizations.
    • Develops and employs industry network (e.g., industry players, equipment manufacturers, complimentary suppliers, academics) to enhance SWM prioritization and performance.
    • Responsible for applications technical solution design for the target industry working closely with the sales, global R&D, and product management team.
    • Responsible for actions that are precursors to successful value creation through application of technical solutions such as customer process audits, maintains technical knowledge and competence in company's solutions, technologies, and services as well as alternative and competitive technical solutions.

    Required Education & Skills

    • Bachelor's Degree in an Engineering discipline, preferably Chemical, Paper or Manufacturing; MBA is a plus.
    • At least five (5) years of related experience, to include applying or supporting technical solutions in paper processing, commercialization or manufacturing environment.
    • Travel required up to 50%.
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