- Customer Communication: Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. Provide prompt, professional, and courteous responses to customer questions and concerns.
- Order Processing: Receive and process customer orders, ensuring accuracy and timely fulfillment. Coordinate with internal teams to meet customer requirements and delivery deadlines.
- Issue Resolution: Address customer issues and concerns effectively, collaborating with various departments to provide timely solutions. Ensure customer satisfaction is maintained throughout the resolution process.
- Product Knowledge: Develop a strong understanding of client's products and services to provide accurate information to customers and assist them in making informed decisions.
- Documentation: Maintain organized and accurate records of customer interactions, orders, and issue resolutions. Keep detailed logs and reports to facilitate effective communication with the sales and production teams.
- Feedback Collection: Gather customer feedback and relay it to the relevant departments for continuous improvement in our products and services.
- Sales Support: Collaborate with the sales team to provide pre-sales and post-sales support, including creating and sending quotes, order tracking, and assisting with customer inquiries related to product availability and pricing.
- Hybrid Work: Effectively manage a combination of remote work and in-office work, ensuring seamless communication and collaboration with the team and customers.
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Customer Service Representative - Bakersville, United States - Search Solution Group
Description
Job Description
Job DescriptionCustomer Service Representative:
Position Overview:
As a Customer Service Representative, you will play a crucial role in maintaining and strengthening our relationships with customers. You will be the first point of contact for customer inquiries, order processing, and issue resolution. This position requires exceptional communication skills, attention to detail, and a customer-centric mindset.
Key Responsibilities:
