- Accurately enter, update, and maintain high volumes of client and account data within the CRM system
- Manage and track client requests, updates, and service changes through internal systems
- Communicate directly with clients via email and chat to provide timely, professional support
- Review data for completeness and accuracy, proactively identifying and correcting discrepancies
- Maintain organized digital records and ensure documentation is properly recorded in CRM
- Support operational workflows by processing service requests, updates, and administrative tasks
- Collaborate cross-functionally with internal teams to ensure client needs are addressed efficiently
- Assist with reporting, record audits, and system clean-up projects as needed
- Follow established procedures while maintaining confidentiality and data integrity
- 2+ years of data entry or administrative support experience in a fast-paced environment
- Demonstrated experience working within a CRM system (required)
- Experience with Microsoft Dynamics CRM strongly preferred
- Strong written communication skills with experience supporting clients via email and/or chat
- Exceptional attention to detail and commitment to accuracy
- Strong organizational and time management skills
- Comfortable handling repetitive tasks while maintaining quality and efficiency
- Candidates with strong administrative assistant or customer service backgrounds will be considered, provided they have hands-on CRM experience (CRM experience is required and the most critical qualification)
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Client Services Coordinator - Falls Church - LHH
Description
Client Services Coordinator
LHH is seeking a detail-oriented Client Services Temporary Associate to support our client in Falls Church, VA. This is a long-term temporary opportunity anticipated to last 4+ months, with strong potential for extension. This role will support day-to-day client services operations and administrative functions, with a strong emphasis on high-volume data entry, CRM management, and written client communication. The ideal candidate will have prior hands-on experience utilizing a CRM system—preferably Microsoft Dynamics—and demonstrate exceptional accuracy, organization, and responsiveness.
Location: Falls Church, VA
Schedule: Full-Time, 40 hours/week (Start time between 7:00–9:00 AM local time)
Pay: $22-$24 per hour
Key Responsibilities
Qualifications
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
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LTSS Service Coordinator
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