Title Manager - Lubbock, TX
2 days ago
Job description
Role Overview
The Title Manager at Impact Title provides relational, operational, and strategic leadership to a team of escrow officers and closing coordinators. This role is responsible for cultivating a high-performing, accountable, and emotionally healthy team while ensuring an exceptional closing experience for homebuyers, lenders, and partners.
Core Functions
- Lead, coach, and develop a team of escrow officers and closing coordinators through consistent one-on-one coaching, feedback, and performance management.
- Foster a culture of unity, trust, accountability, and growth�personally, professionally, and (where appropriate) spiritually.
- Oversee daily operations to ensure accurate, compliant, and timely closings with an exceptional customer experience for homebuyers.
- Train and develop team members in all technical aspects of title software, escrow processes, and regulatory requirements.
- Evaluate, implement, and continuously improve processes that drive efficiency, accuracy, and service excellence.
- Serve as a key communication bridge between internal teams and external partners to ensure clarity, alignment, and trust.
- Actively seek and integrate feedback from customers, lenders, Betenbough Homes, and internal team members.
Preferred Qualifications
- Escrow License
- Experience with Qualia (Title Software)
- Leadership experience
Work Environment and Physical Requirements
- Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
- Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
- Must have a current and valid driver�s license and must be able to be insured by company fleet insurance.
- Ability to lift pounds.
Hours and Schedule
- Average 40 hours per week (8am-5pm, M-F).
Benefits
- Comprehensive Employee Benefit Package
- Employer-Paid Life, AD&D, LTD Insurance
- Enrolled into ESOP (Retirement Benefits)
- Paid Time Off Policy
- Company-Issued Cell Phone
- Company Training Opportunities
- Company-Sponsored Vision Trips
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