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Home Health Care Office Manager/Agency Director - Lansing, United States - CareOne Senior Care
Description
Job description
Award winning agency, CareOne Senior Care, currently services all of Greater Southeast Michigan and is a proud member of The Seniors Choice, the largest FRANCHISE membership network of home care providers in the world.
This is a unique and outstanding career opportunity for the right individual.
We are looking for that special person that understands and buys into why we do what we do, is equally committed to our growth and success, and is compassionate about helping the seniors we serve.
The ideal candidate will demonstrate outstanding leadership skills, knowledge of the senior industry, will be professional, detail oriented, high-energy with a great attitude that is ready to contribute to our dynamic Team.
This position is inherent of leading growth and customer satisfaction.Responsibilities include (but are not limited to):
Leading and Implementing Company Mission, Values and Goals.
Leading all aspects of customer and employee satisfaction
Developing and Maintaining Community Relationships with Outside referral sources and community partners.
Managing and driving Inside Sales/
Company Growth:
Prospects to New Clients
Leadership and management of our prospect pipeline/system.
Completing Assessments and Quality Assurance Visits
Management of Client Onboarding and Care Coordination
Coordinate and Manage Client Satisfaction Audits
Management of the Caregiver recruiting and hiring process. Oversee and assist with the onboarding process, including employee orientation, training, and retention strategies.
Required knowledge of the scheduling process and system and assist the scheduling team as needed.
Required to development a complete understanding of payroll, invoicing and employee benefits program.
Provide Marketing Support to Administrative Team
Overall Management of Office
On-Call responsibilities. Including nights and weekends.
The ideal candidate will possess the following:
Education and Experience in management, human development, nursing or other related field.
Required understanding of the Senior Health Care industry
Required understanding of the Aging process and related challenges
Strong Leadership, organizational skills, crisis management and time management skills
Commitment to Customer Service
Proficient with Microsoft Office and comfortable learning new systems
Outstanding Communication and interpersonal skills
Exceptional attention to detail, organization, and ability to prioritize
Problem solving, problem prevention, and issue resolution skills
Commitment to our vision, mission, goals, and team-oriented approach
Personable, friendly, upbeat, and positive attitude
Experience working in the home care or health care industry a plus.
Compensation and Benefits:
Salary commensurate with experience
Paid Time off and Company Holiday Pay
Bonus Opportunity
Health Insurance
Dental, Vision, & Life Insurance
CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan
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