Customer Accounts Specialist - Bonita Springs, United States - Herc Rentals

Description

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of March 31, 2023.

Herc Rentals parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol HRI.

Herc Rentals serves customers through approximately 412 locations and has approximately 7,600 employees in North America.

Short DescriptionHerc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base.

This position reports to the Collection Supervisor, Finance Shared Services.

Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners.

In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues.

Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure.

Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customers loyalty and driving successful business results.

ResponsibilitiesProactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.

Process billing adjustments and customer discrepancies with a sense of urgency.
Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
Maintain relationships with Internal and External customers to drive efficiencies in processes.
Assist in projects, process improvements, and other collection related tasks as identified by management.
Professional ExperienceEducational BackgroundBachelor

• Business related degree preferred, but not required with a minimum of 3 5 years in Accounts Receivable with a focus in CollectionsConditions of EmploymentOne year Credit and B2B Collection experiencePrevious customer service and professional telephone etiquetteSkillsAbility to work with minimal supervision and think logically & constructivelyCreative Problem SolverOrganizational and Time Management SkillsProfessional Verbal and Written CommunicationProficient Microsoft Excel and WordStrong sense of Urgency and Customer FocusInterpersonal/People Skills, in working with Colleagues and CustomersCompensation Data$22 $25 an hourReq #: 59059Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthyMedical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss ProgramBuilding Your Financial Future401(k) plan with company matchEmployee Stock Purchase ProgramLife & Work HarmonyPaid Time Off (Holidays, Vacations, Sick Days)Paid parental leave.

Military leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance DiscountsProtecting You & Your FamilyCompany Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceCompany Paid Disability InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident InsuranceHerc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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