Jobs

    Vice President, Customer Success - Dorchester Center, United States - Signiant

    Signiant
    Signiant Dorchester Center, United States

    2 weeks ago

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    Description

    Signiant is one of the fastest growing companies in media technology - with customers across the media and entertainment industry including Disney, NBCU, the NFL, the NBA, Ubisoft, Paramount and the New England Patriots.

    Signiant's cloud-native SaaS platform is used worldwide by all segments of the media and entertainment market, which includes Hollywood studios, sports teams and leagues, broadcasters, cable operators, TV station groups, gaming companies, post production and animation studios, and more.

    Signiant is a multinational corporation with entities in the US, Canada, the UK, and Germany.

    At its core, Signiant software makes content flow easy, fast and secure, moving petabytes of high-value content every day all throughout the global media supply chain.

    With more than 50,000 businesses connected and over one million global end-users on the platform, we're now innovating in areas that extend well beyond fast file movement to help media companies of all sizes create and distribute content more efficiently.


    This role will focus the team efforts on connecting with clients to drive retention, developing and maintaining customer relationships, driving adoption and value realization, handling customer escalations, and managing the renewal process.

    This is a high-visibility role requiring outstanding relationship management skills as well as a market-leading understanding of SaaS software delivery mechanics and value drivers.

    This role requires a strong leader with experience in customer success for software companies, particularly with a focus on B2B clients.



    Specific Responsibilities
    This role will lead and maintain a high-performing team that supports new and existing Signiant customers
    Understand the customer journey, creating the strategy playbook of solving customers' unique challenges and helping them achieve success
    Responsible for driving strategy to ensure customer performance, satisfaction, and retention
    Manage the strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and oversee the enablement of programs
    Work closely with the Product, Sales, and Finance teams to develop strategies based on performance analysis of customers and implement performance improvement initiatives
    Stay up-to-date on industry trends and best practices

    Requirements
    Proven track record as a customer success leader in enterprise software
    10+ years of experience in customer success in a B2B SaaS company
    3+ years of managing a team of direct reports
    Bachelor's degree in business, marketing, or a related field
    Passion for customer service and building relationships by delivering on value
    Strong leadership and interpersonal skills
    Excellent communication skills; written, verbal, and formal presentation
    Strong analytical and problem-solving skills
    Ability to work under pressure and meet deadlines
    Experience with Gainsight and


    Affirmative Action/EEO Statement


    It is the policy of Signiant to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

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