Senior RF - Littleton, United States - J.F. Shea Family of Companies

Description

ECS is seeking a

Tier 1 Supervisor

to work in our

Huntsville, AL

office.


Job Description:

ECS is seeking a TS-cleared Supervisor to oversee an 80-person Service Desk and NOC managed services program, supporting approximately 50,000 government and contractor end users both CONUS and OCONUS.

We offer the chance to support the world's finest law enforcement organization and help the people that keep us safe.

In this job you will support agents, analysts, and professionals and technology they use to fight terrorism, espionage, cyber attacks, and major criminal threats.

We are seeking candidates committed to high quality to provide courteous and accurate technical information and support in a timely, efficient and professional manner.

This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment.

The Tier 1 Supervisor role operates on a shift-based schedule to ensure coverage for our 24/7 operation, which includes weekends and holidays.

This Supervisor Requisition is for the Swing Shift, however, candidates must demonstrate flexibility in their availability for other shifts. Training and additional tasks may be assigned or required on alternate shifts. Please note that shift schedules are subject to change as necessary to accommodate operational requirements determined by management.


Responsibilities include:
Oversee all system monitoring activities; subordinate to the Operations Manager
Knowledge of ITIL process and Industry best practices
Manages all network, server and equipment monitoring
Manages the day-to-day operations of the Tier 1 groups with occasional support to Tier 2 groups
Works with Operations Manager to proactively work incidents observed and in verifying the resolution of critical incidents
Understands and functions within Service and Operation Level Agreements
Interacts with management to facilitate timely problem resolution
Knowledge in the use of and application of metrics to increase efficiency and solve issues
Possesses excellent communication skills


Required Skills:
Ability to work in a 24/7 environment
Must have a current Top-Secret Clearance with the capability of obtaining SCI / CI-Poly if needed to meet contract requirements
Bachelor's Degree or equivalent experience and / or technical certifications
2year of experience with Call Center/Help Desk Management
Strong interpersonal skills
Advanced understanding of IT Service Management processes


Desired Skills:
Direct experience with ServiceNow
HDI Certification
Experience with Agile project management

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law.

ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose.

Every day, our 3800employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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