General Manager, Marcella Club - Park City, Utah, United States

Job Title: General Manager, Marcella Club · Company: Marcella Club/Reef Capital · Location: Park City, Utah · About Reef: · Reef Capital is a Utah-based vertically integrated investment and development firm founded in 2005, with three primary lines of business: Investments, Real ...

Job description

Job Title: General Manager, Marcella Club

Company: Marcella Club/Reef Capital

Location: Park City, Utah

About Reef:

Reef Capital is a Utah-based vertically integrated investment and development firm founded in 2005, with three primary lines of business: Investments, Real Estate, and Lifestyle. Reef's team is currently involved in some of the most prominent development transactions in Utah and other targeted geographies across the United States.

Built on two decades of success, our investment approach combines proven expertise with purposeful innovation. Reef's team has completed more than 500 transactions across all lines of business. In addition to our real estate investment strategy, Reef and/or affiliates own and operate various businesses that add significant long-term value to its projects. We have grown rapidly, growing from about 25 employees to well over 400, with managed assets on behalf of over 750 institutional and individual partners worldwide.

With the motto "Expect the Best," Reef's most prominent developments include Black Desert Resort, a $2 billion luxury resort in Ivins, Utah; Marcella, a luxury private golf community in Park City, Utah; Tributer Resort, Virginia's newest premier private lakeside golf destination; Cornerstone Club, a 5,000-acre residential community, private club, and resort in Telluride, Colorado; Sweetens Cove, a renowned and evolving golf destination nestled in the Tennessee Valley; and the restoration of the historic Coco Palms Resort in Wailua, on the island of Kauai, Hawaii.

At Reef, our mission is to recruit, develop, and retain entrepreneurial individuals who desire to build and create something long-lasting and meaningful. Our business enables bright, committed people to work in high-performing teams within an environment that allows each person to achieve their professional objectives. Reef values a strong culture dedicated to the health and well-being of our employees.

About Marcella:

Marcella brings together two extraordinary master-planned communities, offering owners access to one of the most exclusive private club experiences anywhere. At Deer Valley East Village, Marcella features ski-accessible homesites and an Olson Kundig-designed lodge with direct access to 4,300 acres of skiable terrain. Marcella Jordanelle Ridge is centered around 36 holes of championship golf, including the first Tiger Woods-designed course in the Mountain West. Together, these communities create a rare, world-class alpine lifestyle defined by exceptional amenities, unparalleled access, and a deeply curated member experience.

Position Summary:

Marcella is seeking its first General Manager to establish and lead all club operations from launch through long-term growth. This leadership role oversees the development and delivery of exceptional service, world-class amenities, strong financial performance, and a distinctive membership experience.

Success in this role requires a service-driven, operationally disciplined, communicative leader who thrives in a dynamic, entrepreneurial environment and is energized by building teams, systems, and culture from the ground up. This is a demanding and rewarding opportunity with meaningful influence on Marcella's future. The position will also support the Reef network of Clubs by helping strengthen Reef's brand through Marcella's excellence and collaboration across the broader portfolio.

Key Responsibilities:

• Embody and promote Marcella and Reef's culture throughout all aspects of operations.
• Oversee day-to-day club functions, including the golf experience, ski operations, food and beverage, member services, club facilities, programs and events, outdoor activities, and related amenities.
• Lead operations for the Family Clubhouse, including programming, staffing, service standards, and activation.
• Manage racquet sports (tennis and pickleball) and all pool operations, including safety, staffing, and member experience.
• Direct the full operation of Marcella's ski lodge at Deer Valley, including food and beverage, activities, pool, and on-mountain guest services.
• Oversee operations of Marcella on Main in Park City, including food and beverage amenities and member programming.
• Develop and manage Marcella's transportation program, providing coordinated shuttle service across all Marcella facilities.
• Recruit, develop, and lead a high-performing team that consistently delivers service aligned with Marcella and Reef standards.
• Create operational systems, reporting tools, and processes to monitor performance, financial results, and project timelines.
• Maintain high-quality member experiences while aligning operations with annual budgets and long-term financial objectives.
• Operate effectively at both strategic and tactical levels-balancing forward-looking leadership with careful attention to detail and hands-on operational management.
• Prepare and manage the annual operating budget; monitor expenses and revenues; implement cost-management measures; and review financial performance regularly with senior leadership to ensure accuracy and alignment.
• Establish and uphold performance expectations, service standards, and accountability across all departments.
• Partner with Reef leadership to develop long-term operational strategies and identify opportunities to enhance efficiency, service, and member engagement.
• Collaborate with marketing and sales teams on initiatives that support member recruitment, brand positioning, and community engagement.
• Foster strong relationships with members, ensuring responsive service, open communication, and a connected club community.

Qualifications:

• Minimum of 10 years of progressive leadership experience in luxury club and/or resort management, including prior General Manager responsibility.
• Bachelor's degree preferred.
• Homeowners' association (HOA) experience is preferred.
• Experience leading operational planning during the development of a high-end community, including clubhouse openings, FF&E procurement and installation, and amenity activation.
• Demonstrated ability to build, mentor, and lead teams in a service-driven environment.
• Strong communication and interpersonal skills with the ability to engage members, staff, ownership, and stakeholders.
• Proven financial acumen, including budget development, forecasting, and management.
• Knowledge of golf operations, luxury hospitality, food and beverage, and resort amenities.
• Mountain-environment experience is beneficial, particularly familiarity with ski, outdoor, and year-round recreational cultures.
• Skilled in conflict resolution and capable of making timely, well-informed decisions.
• High attention to detail and a commitment to delivering exceptional experiences.
• Ability to work evenings, weekends, holidays, and peak-season schedules as needed.

Company Benefits:

• 401(k) Plan with Company Match
• Generous Health Plan with HSA Match
• Flexible Paid Time Off
• Cell Phone Service Allowance
• Discounts at Company-Owned Resorts and Golf Courses